Refunding Money

gheaden

O.G.
Mar 3, 2007
1,381
137
49
Buyer contacted me about a pair of shoes that her "Husband" purchased. She states that the size is wrong and she wants to nullify the transaction. If I decide to do so, how would that happen so that I can avoid paying the fees for an item still in my possession? This was a BIN purchase. TIA
 
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bagshopr

O.G.
Apr 6, 2007
2,772
1,954
U.S.A.
I'm not sure exactly how to do it, but there is a way to cancel the transaction by mutual request. I'm sure you can search the Help topics.
It's awful that this happened, but at least you won't have to worry about getting the shoes back.
 

fashion_mom1

Member
Apr 28, 2009
9,047
5
Go to the listing and to the drop down menu on the right side. Click "resolve a problem" You can do a mutual cancellation from there.
 

gheaden

O.G.
Mar 3, 2007
1,381
137
49
I spoke too soon. My package has been lost, stolen or delivered and never had the person sign for it. I am fuming!

Label/Receipt Number: 2307 1770 0000
Class: Priority Mail®
Service(s): Signature Confirmation™
Status: Processed through Sort Facility

Your item was processed through and left our ATLANTA, GA 30320 facility on March 3, 2010. The item is currently in transit to the destination. No further information is available for this item.
 

kells1983

FEAR DOES NOT EXIST IN THIS DOJO.
O.G.
Dec 1, 2008
1,906
726
I'm confused... I thought the shoes were still in your possession & you had not shipped them yet?