Refunding Money

[gheaden]

Buyer contacted me about a pair of shoes that her "Husband" purchased. She states that the size is wrong and she wants to nullify the transaction. If I decide to do so, how would that happen so that I can avoid paying the fees for an item still in my possession? This was a BIN purchase. TIA

 

[bagshopr]

I'm not sure exactly how to do it, but there is a way to cancel the transaction by mutual request. I'm sure you can search the Help topics.
It's awful that this happened, but at least you won't have to worry about getting the shoes back.

 

[fashion_mom1]

Go to the listing and to the drop down menu on the right side. Click "resolve a problem" You can do a mutual cancellation from there.

 

[gheaden]

Thanks, all went well.

 

[Love Of My Life]

ok.. good....

 

[fashion_mom1]

Thanks, all went well.

Good to hear

 

[gheaden]

I spoke too soon. My package has been lost, stolen or delivered and never had the person sign for it. I am fuming!

Label/Receipt Number: 2307 1770 0000
Class: Priority Mail®
Service(s): Signature Confirmation™
Status: Processed through Sort Facility

Your item was processed through and left our ATLANTA, GA 30320 facility on March 3, 2010. The item is currently in transit to the destination. No further information is available for this item.

 

[kells1983]

I'm confused... I thought the shoes were still in your possession & you had not shipped them yet?

 

[gheaden]

ooops, wrong thread-thank you kells. This was meant for my another thread.