Received my holy grail in the mail today but...

SpeedyLady37

Member
Sep 26, 2013
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73
But there are obvious scratches on the CC turn lock and black tarnishing on the grommets on the inside of the flap. It's the classic jumbo in caviar, gold hardware. I got it for $5000, pre-owned. This is the 20 series, so it was produced just last year.

What do you guys think?

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Bisoux78

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OMG!! I returned 2 to NM last year because of similar issues. The first one had black spots on one of the outside grommets. SA seemed to think I was being picky but understood it wasn't perfect. I had to wait months to get the first bag btw.

Then I had to go back on the list again to get another to replace it (?? I know, doesn't make sense). Then it had leather scraped badly on the side and was less black in that same spot. This bag was still wrapped in the tissue from their shipment. I gave up and ended up buying one pre-owned from Fashiophile for much less than I paid brand new+tax. It has nothing wrong at all so I finally got my HG! I say return and try again or buy pre-owned. The quality for the black with ghw is appalling lately 😤😠
 

SpeedyLady37

Member
Sep 26, 2013
494
73
OMG!! I returned 2 to NM last year because of similar issues. The first one had black spots on one of the outside grommets. SA seemed to think I was being picky but understood it wasn't perfect. I had to wait months to get the first bag btw.



Then I had to go back on the list again to get another to replace it (?? I know, doesn't make sense). Then it had leather scraped badly on the side and was less black in that same spot. This bag was still wrapped in the tissue from their shipment. I gave up and ended up buying one pre-owned from Fashiophile for much less than I paid brand new+tax. It has nothing wrong at all so I finally got my HG! I say return and try again or buy pre-owned. The quality for the black with ghw is appalling lately [emoji36][emoji34]




Oh wow! Can't believe this would be an issue for bags right out of the boutique! Well that's good to know - at least this doesn't feel as unfair as if it was due to overuse! Good that you were able to get one from FP for a good price. I purchased this for FP too, with layaway. If I were to return I would need to pay the 10% fee, which would suck 🙁
 

Nanciii

Member
Jun 12, 2014
1,417
632
OMG!! I returned 2 to NM last year because of similar issues. The first one had black spots on one of the outside grommets. SA seemed to think I was being picky but understood it wasn't perfect. I had to wait months to get the first bag btw.



Then I had to go back on the list again to get another to replace it (?? I know, doesn't make sense). Then it had leather scraped badly on the side and was less black in that same spot. This bag was still wrapped in the tissue from their shipment. I gave up and ended up buying one pre-owned from Fashiophile for much less than I paid brand new+tax. It has nothing wrong at all so I finally got my HG! I say return and try again or buy pre-owned. The quality for the black with ghw is appalling lately [emoji36][emoji34]


Agreed, had similar experience.
 
Jan 30, 2014
3,820
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I emailed them and am waiting for a reply. Thanks for suggesting!



I'll give it a try later! But I read that toothpaste is abrasive? Have you tried it?

also, maybe they could offer u a discount? it may be worth it to try removing a bit n see if the toothpaste works. if u get a discount n the toothpaste works, then it may be worth it for u to keep it.

on the otherhand, if u don't already have a Saks store card, it would be better to find one at Saks, open a Saks store card and buy the jumbo as your first purchase and get 10% off, and also find it with an SA who can do giftsend for u so that u don't have to pay sales tax. In this way, a brand new one would only cost u $4950, and you get the peace of mind of having bought it at Saks with a receipt, given the new Chanel repair policies.
 

bagarella

Member
Dec 4, 2015
155
49
yea I would go back and see if they mentioned it , if not that is something that should be mentioned. $5000 is not that much less than retail so I would not keep it like that. If they did mention it then your choice is to live with it or go to a Chanel boutique to have the cc and grommet changed (it will be about $100 but since it is a fairly new bag they might do it for free)
But then you are 5100 dollars into a used bag which sucks. Sorry about your experience. Good luck.
 
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