Quality getting worse.. Probably no more chanel :(

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#946
Lotus Lee said:
This is a new bag. What's wrong with skin like this? Its skin is wrinkled and rough
I heard you liquidating the bag for me to say, the leather of the bag in the collection often suffers from such? Is this right?

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It is not normal to have so many creasing if it is a recent model. The end of the leather in the chain kinda bugs me but it is just me.
That’s all I can say based on my 3 year old caviar (but its a coco handle) even if I force it open like that. Maybe it is very old or constantly used. It just doesn’t look brand new.
Bring it back to the boutique to get them to look at or condition it for you.
 
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#947
daisygrl said:
People like the brand for its history, perhaps status, variety of styles, fashion, or maybe, historically, that is what they were used to buying. A habit of some sort. Most brands have quality issues that are getting worse and selection of quality brands is getting thinner. That is why I ventured out to Hermes and Dior. I find them of a better quality (for now). I am no longer willing to put up with Chanel ridiculous issues. And when you approach them with the flaws that happened of owning the bag for 2 seconds, their typical well-trained answers are, "It is wear and tear." "The bags are hand made (LOL) and there will be variations"... etc.
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Agreed.

This is my recent experience in Chanel and Hermes.

New Chanel SA tactic (first time ever in my life) : “Our bags are ‘scratch resistant’ , just rub and the scratch will disappear.”

Me (points to the leather scuff on a brand new presented lamb skin Chanel 19): “ok rub this away.”

5 minutes later, dull scruff won’t go off.

SA: “Well it is the characteristic of the leather, each leather has its own personality. It isn’t a flaw, just rub it more at home and it will disappear. Chanel only sells top quality goods.”

…

Hermes will not even BS me on a small mark on their Kelly box leather when they couldn’t get the mark off after they tried to clean it off. The Hermes SA just said “well, my manager wants you to know that the leather is very delicate, so it can be prone to scratches like in this case. The leather may form a patina over time to cover the mark but no guarantees whether it will. It is okay if you don’t want it.”
 
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#948
redwings said:
Agreed.

This is my recent experience in Chanel and Hermes.

New Chanel SA tactic (first time ever in my life) : “Our bags are ‘scratch resistant’ , just rub and the scratch will disappear.”

Me (points to the leather scuff on a brand new presented lamb skin Chanel 19): “ok rub this away.”

5 minutes later, dull scruff won’t go off.

SA: “Well it is the characteristic of the leather, each leather has its own personality. It isn’t a flaw, just rub it more at home and it will disappear. Chanel only sells top quality goods.”

…

Hermes will not even BS me on a small mark on their Kelly box leather when they couldn’t get the mark off after they tried to clean it off. The Hermes SA just said “well, my manager wants you to know that the leather is very delicate, so it can be prone to scratches like in this case. The leather may form a patina over time to cover the mark but no guarantees whether it will. It is okay if you don’t want it.”
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When you're blatantly bs to your face about a flawed product at what point does this become insulting? And another customer will come in and still purchase that bag or believe that ridiculous story that was told to you.
I think I would have clutched my pearls and started to laugh at the Sa.
 
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#949
Nobmaceur13 said:
If you open a bag out like this what exactly do you expect the leather to do? I would be more worried if it didn’t crease like this when under such stress. It’s leather not some supernatural uncreaseable magical material.
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I personally think that's normal, but a friend who has used CC for many years told me that the bag is not normal and old, so I want to ask your experience.
 
#954
Lotus Lee said:
This is a new bag. What's wrong with skin like this? Its skin is wrinkled and rough
I heard you liquidating the bag for me to say, the leather of the bag in the collection often suffers from such? Is this right?

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Honestly, you will have some people tell you it's normal, including the SA, and some people say its not acceptable. I had a bag that creased worse than this even slightly opened and I couldn't tolerate it personally. See what works best for you. :)
 
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#958
plasticjourney said:
It’s honestly ridiculous how the price keeps raising while the quality is deteriorating
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I find it RIDICULOUS that the bags keep increasing, but there is nothing different! You can pull out a 20 year old classic flap that was CHEAP back then and pull out a new release classic flap and they will be identical minus the 24k hardware! You got more bang for your buck then. We are not getting added pockets, no extra strap, no built in card holder, no key holder, no plush interior lining, nothing, yet they cost about $5 to 7k more for the same bag. Lol. We don't even get better quality or a life long or even a 5 year warranty. Repairs SHOULD be.free of charge for these $7k to 10k bags. If you get a popped stitch or anything odd going on with the bag, you have to pay for the repair or get it approved for a repair. Instead of Chanel jumping hoops to keep their customers happy, the customers are jumping hoops to buy these bags at the ridiculous prices although Chanel won't always stand behind their products. There is an explanation for any flaw you may complain about. Lol. I love and appreciate Chanel and I have some pieces myself, but honestly, these bags are over hyped at these new increased prices. I am a bag enthusiasts and have come across EXCELLENT quality bags that are THOUSANDS less. If it wasn't for the Chanel name, Chanel bags themselves can easily blend in with other quality bags that may not have a huge name, but the quality is there. They are nice bags. Anyone that pays these high prices obviously believe they are worth the cost, which is great, however Chanel, at these current prices, at least give the same loyalty to your customers. Stand behind your bags. These bags should come with a 5 year, 10 year or even a lifetime warranty. At least give us that! :) I have a lifetime warranty on my suitcase (if not lifetime it is about 10 yrs) and I only paid about $300 for it! Lol. Just saying! :)
 
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#959
Debbie65 said:
I find it RIDICULOUS that the bags keep increasing, but there is nothing different! You can pull out a 20 year old classic flap that was CHEAP back then and pull out a new release classic flap and they will be identical minus the 24k hardware! You got more bang for your buck then. We are not getting added pockets, no extra strap, no built in card holder, no key holder, no plush interior lining, nothing, yet they cost about $5 to 7k more for the same bag. Lol. We don't even get better quality or a life long or even a 5 year warranty. Repairs SHOULD be.free of charge for these $7k to 10k bags. If you get a popped stitch or anything odd going on with the bag, you have to pay for the repair or get it approved for a repair. Instead of Chanel jumping hoops to keep their customers happy, the customers are jumping hoops to buy these bags at the ridiculous prices although Chanel won't always stand behind their products. There is an explanation for any flaw you may complain about. Lol. I love and appreciate Chanel and I have some pieces myself, but honestly, these bags are over hyped at these new increased prices. I am a bag enthusiasts and have come across EXCELLENT quality bags that are THOUSANDS less. If it wasn't for the Chanel name, Chanel bags themselves can easily blend in with other quality bags that may not have a huge name, but the quality is there. They are nice bags. Anyone that pays these high prices obviously believe they are worth the cost, which is great, however Chanel, at these current prices, at least give the same loyalty to your customers. Stand behind your bags. These bags should come with a 5 year, 10 year or even a lifetime warranty. At least give us that! :smile: I have a lifetime warranty on my suitcase (if not lifetime it is about 10 yrs) and I only paid about $300 for it! Lol. Just saying! :smile:
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The quality dropped
Swanky said:
I’m still wondering about liquidated Chanel’s.

If it was only open a little and I bought it new, I’d return it. It’s open completely, like could lay flat, wide open. The leather has to fold at some point, so to me that’s normal.
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Most resellers and second hand dealers are like used cars salesmen. If the liquidation auctions aren’t by Christie’s or Sotheby’s (Both have a reputation to protect) , then personally I would take the item description with a pinch of salt.

Having said that, seeing is believing. I don’t believe from the pics that’s a new piece. Certain areas of the creases look set from use. Either it’s a QC problem or a lying dealer/auctioneer attempting to dress up a used bag as unused and new.
 
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