Quality getting worse.. Probably no more chanel :(

[27.F.121]

That’s lousy stitching. I’d return it / get it exchanged if I were you.

Will do. Thanks so much for your input!

 

[Stephanie_x]

Hi All,
Wanted to get your opinion on this lambskin mini- are the circled areas normal? This particular bag came with other issues that I'm willing to overlook (scratched hardware, twisted chain links) and I'm trying to decide whether or not I should return it. Many thanks!

Its not perfect for sure... But i can say this bag already so much better than some of those still available in stores

 

[Luxeaq]

I noticed this on my new XL cardholder....Is this something that can be overlooked?? I'm past the 14 day period for return/exchange so I don't know what can be done, it hasn't been used yet
Any input would be appreciated!


The other side for reference:

 

[SomethingGoodCanWork]

I noticed this on my new XL cardholder....Is this something that can be overlooked?? I'm past the 14 day period for return/exchange so I don't know what can be done, it hasn't been used yet
Any input would be appreciated!
View attachment 4896249

The other side for reference:
View attachment 4896250

It's not so much that a tiny faulty stitch is what's bothering me, it's that I find brands like Chanel et al to be impudent and disrespectful expecting customers to pay very premium prices for non-premium products. You can be philosophical about it and say well, in the grand scheme of things, what is a crooked stitch but I think that lets companies like Chanel off the responsibility hook. And yeah, I think it's an insult to their customers as in we don't care, just give us your money.

I only have a few Chanel slg:s but they are perfect down to every minor detail. I've bought via a personal shopper and directly from Chanel and each time I've asked them to check that the items I wanted were perfect and it was no problem.

If you have a nice SA, maybe take it back and tell them you are disappointed and can they help? If your SA is someone who gives you nightmares (change them out immediately! ) talk to another SA or store manager. In this case you also have the added benefit of it being obvious without a doubt that you did not cause the issue.

 

[Stephanie_x]

I noticed this on my new XL cardholder....Is this something that can be overlooked?? I'm past the 14 day period for return/exchange so I don't know what can be done, it hasn't been used yet
Any input would be appreciated!
View attachment 4896249

The other side for reference:
View attachment 4896250

This looks like a tear on the leather! I will definitely return it.

 

[Itzoh101]

Do you guys know how long it would take to get a bag repair? I sent mine off in early November and I haven’t heard any updates, they just emailed me the receipt. Its my first Chanel purchase and within a month I had to send it in for a pop stitched. should I be worried about quality issues?

 

[Madrye28]

Do you guys know how long it would take to get a bag repair? I sent mine off in early November and I haven’t heard any updates, they just emailed me the receipt. Its my first Chanel purchase and within a month I had to send it in for a pop stitched. should I be worried about quality issues?

What did you do to pop a stitch? Did you maybe snag the bag on something? Overstuff it? If it’s from human error, I wouldn’t worry about the overall quality of this piece. Just be careful next time you use such an expensive piece!

 

[Abba13]

You can be philosophical about it and say well, in the grand scheme of things, what is a crooked stitch but I think that lets companies like Chanel off the responsibility hook. And yeah, I think it's an insult to their customers as in we don't care, just give us your money.

 

[Abba13]

Well said. It always amazes me when I read the excuses some give companies like Chanel. I don't get it.

 

[vivaciousbev1]

Do you guys know how long it would take to get a bag repair? I sent mine off in early November and I haven’t heard any updates, they just emailed me the receipt. Its my first Chanel purchase and within a month I had to send it in for a pop stitched. should I be worried about quality issues?

Mine took 6 plus weeks (maybe even 7) for a pop stitch. My SA says they’re extremely backed up and wouldn’t even let me send in a bag around dec due to the high demand. Lol

 

[milkycherry]

Hello all , I bought my first Chanel handbag (a medium CF) 2 months ago as a birthday treat for myself! I'm really happy about it until I noticed some white "thingy" got stuck in between the stitching upon first use.

It seems like a very thin/fine white thread got stuck there, I'm sure they're not dust. I tried to gently remove it with my finger nail but to no avail. I have past the 14 days return/exchange at the time I noticed this.

I brought my bag down and show the flaws to my SA. She told me she wouldn't consider this as a defect, and no one will be zooming into my bag and notice the flaws. Yes, I'm super picky like that. The only solution she can offer is to send the bag back for a re-stitch for the whole row. Which I refused because I've read some stories about their bag came back with some new creases that originally not there.

I tried my best to capture the white "thingy". Please refer to the image below:

I can't seems to fully enjoy my bag as I'm a perfectionist. I tried to find if someone has the same issue but it looks like no one has it. Am I the only unlucky one?

Please share your opinion and how should I overlook them as return/exchange/re-stitch is not an option now.

Thanks for reading my lengthy post!

 

[honeybunch]

Hello all , I bought my first Chanel handbag (a medium CF) 2 months ago as a birthday treat for myself! I'm really happy about it until I noticed some white "thingy" got stuck in between the stitching upon first use.

It seems like a very thin/fine white thread got stuck there, I'm sure they're not dust. I tried to gently remove it with my finger nail but to no avail. I have past the 14 days return/exchange at the time I noticed this.

I brought my bag down and show the flaws to my SA. She told me she wouldn't consider this as a defect, and no one will be zooming into my bag and notice the flaws. Yes, I'm super picky like that. The only solution she can offer is to send the bag back for a re-stitch for the whole row. Which I refused because I've read some stories about their bag came back with some new creases that originally not there.

I tried my best to capture the white "thingy". Please refer to the image below:View attachment 4939603

I can't seems to fully enjoy my bag as I'm a perfectionist. I tried to find if someone has the same issue but it looks like no one has it. Am I the only unlucky one?

Please share your opinion and how should I overlook them as return/exchange/re-stitch is not an option now.

Thanks for reading my lengthy post!

I would get a baby wipe or slightly dampened cloth and try to rub it gently. It might just be a fibre from clothing or something? Or it could be glue. Have you tried rubbing it with your finger? I would not get it restitched for something so minor. The caviar on your bag looks amazing!

 

[vivaciousbev1]

Hello all , I bought my first Chanel handbag (a medium CF) 2 months ago as a birthday treat for myself! I'm really happy about it until I noticed some white "thingy" got stuck in between the stitching upon first use.

It seems like a very thin/fine white thread got stuck there, I'm sure they're not dust. I tried to gently remove it with my finger nail but to no avail. I have past the 14 days return/exchange at the time I noticed this.

I brought my bag down and show the flaws to my SA. She told me she wouldn't consider this as a defect, and no one will be zooming into my bag and notice the flaws. Yes, I'm super picky like that. The only solution she can offer is to send the bag back for a re-stitch for the whole row. Which I refused because I've read some stories about their bag came back with some new creases that originally not there.

I tried my best to capture the white "thingy". Please refer to the image below:View attachment 4939603

I can't seems to fully enjoy my bag as I'm a perfectionist. I tried to find if someone has the same issue but it looks like no one has it. Am I the only unlucky one?

Please share your opinion and how should I overlook them as return/exchange/re-stitch is not an option now.

Thanks for reading my lengthy post!

Ageee with honey bunch. It’s really hard to get a bag with good caviar. I would keep it and not consider it a flaw. I’ve seen worse flaws that I encourage returning

 

[lishukha]

Hello all , I bought my first Chanel handbag (a medium CF) 2 months ago as a birthday treat for myself! I'm really happy about it until I noticed some white "thingy" got stuck in between the stitching upon first use.

It seems like a very thin/fine white thread got stuck there, I'm sure they're not dust. I tried to gently remove it with my finger nail but to no avail. I have past the 14 days return/exchange at the time I noticed this.

I brought my bag down and show the flaws to my SA. She told me she wouldn't consider this as a defect, and no one will be zooming into my bag and notice the flaws. Yes, I'm super picky like that. The only solution she can offer is to send the bag back for a re-stitch for the whole row. Which I refused because I've read some stories about their bag came back with some new creases that originally not there.

I tried my best to capture the white "thingy". Please refer to the image below:View attachment 4939603

I can't seems to fully enjoy my bag as I'm a perfectionist. I tried to find if someone has the same issue but it looks like no one has it. Am I the only unlucky one?

Please share your opinion and how should I overlook them as return/exchange/re-stitch is not an option now.

Thanks for reading my lengthy post!

Definitely agree with honey bunch about trying wipes. There are many times it looks like something is stuck on my bags with caviar leather and baby wipes always does the magic of cleaning it up! Somethings things can get stuck in the “groove” and can’t be easily removed with our fingernails. Good luck!

 

[Mousy]

Hello all , I bought my first Chanel handbag (a medium CF) 2 months ago as a birthday treat for myself! I'm really happy about it until I noticed some white "thingy" got stuck in between the stitching upon first use.

It seems like a very thin/fine white thread got stuck there, I'm sure they're not dust. I tried to gently remove it with my finger nail but to no avail. I have past the 14 days return/exchange at the time I noticed this.

I brought my bag down and show the flaws to my SA. She told me she wouldn't consider this as a defect, and no one will be zooming into my bag and notice the flaws. Yes, I'm super picky like that. The only solution she can offer is to send the bag back for a re-stitch for the whole row. Which I refused because I've read some stories about their bag came back with some new creases that originally not there.

I tried my best to capture the white "thingy". Please refer to the image below:View attachment 4939603

I can't seems to fully enjoy my bag as I'm a perfectionist. I tried to find if someone has the same issue but it looks like no one has it. Am I the only unlucky one?

Please share your opinion and how should I overlook them as return/exchange/re-stitch is not an option now.

Thanks for reading my lengthy post!

If baby wipes don’t work- I’m not suggesting that you do anything, but I had the same thing on a bag. On my bag, I think it was the batting they use for the quilting poking through a stitch. I found the finest black felt tip pen (not a Sharpie because it ends up shiny if it gets on the leather), and used a magnifying glass to make sure I colored the white spots only. The white bits were colored black so I didn’t ”see them” every time I looked at the bag.

Yeah, you don’t want to get the bag restitched. I’ve heard stories about the bags coming back worse.

I say, try to love the bag, flaws and all. It’s beautiful! Believe me, I know how annoying micro-flaws are, but I think in time, you won’t see them, you’ll just see an awesome Classic.