I wonder about the rules, too. I have successfully called a boutique and ordered a scarf over the phone, and it was out-of-state. I have also ordered via the website, and both my husband and I have purchased in various stores. I would seem that Hermes now has our information on file. Can I now call up and say "I'm 'florasun', may I please order a bag?" or will they still be suspicious of me? Will they ship to me? Also what is the deal with amex vs mastercard? Is it that they only take amex over the phone, but mastercard in store or on the website? Any info helpful! Thanks!