Hello ladies
Last week a fellow TPFer referred me to Jeffrey for this lambskin WOC. I got it today and have two problems with it. I did ask him to double check prior to shipping and he said he did. Sorry for the bad photos, I took them with my iPhone.
There are 2 long scratches above the quilted area.. I was surprised that the SA could miss this because the scratches are almost the length of my whole hand.. Could something like this happen during shipping? If this had been the only problem, I might have let it go because I know I would eventually make some scratches myself.
A part of the chain is starting to peel. This bugs me a lot because I'm worried the peeling leather would grow/fall off. The layer underneath is already showing..
Jeffrey's SA offered to have me send it back to him and he can send it out to get repaired or I can take it to my local Chanel to repair. On the other hand, I was on the wait list at my local Chanel and it came in today as well. The boutique already charged my card. I don't know if I should just return this bag to Jeffrey and get the one from my boutique. Or should I give Jeffrey's SA a chance to fix it. The Jeffrey's SA is nice and I would feel bad making him lose his commission.. I bought this bag mainly to take on vacation in 1 week so sending it back to Jeffrey wouldn't be enough time. What would you do in my situation?
Last week a fellow TPFer referred me to Jeffrey for this lambskin WOC. I got it today and have two problems with it. I did ask him to double check prior to shipping and he said he did. Sorry for the bad photos, I took them with my iPhone.
There are 2 long scratches above the quilted area.. I was surprised that the SA could miss this because the scratches are almost the length of my whole hand.. Could something like this happen during shipping? If this had been the only problem, I might have let it go because I know I would eventually make some scratches myself.
A part of the chain is starting to peel. This bugs me a lot because I'm worried the peeling leather would grow/fall off. The layer underneath is already showing..
Jeffrey's SA offered to have me send it back to him and he can send it out to get repaired or I can take it to my local Chanel to repair. On the other hand, I was on the wait list at my local Chanel and it came in today as well. The boutique already charged my card. I don't know if I should just return this bag to Jeffrey and get the one from my boutique. Or should I give Jeffrey's SA a chance to fix it. The Jeffrey's SA is nice and I would feel bad making him lose his commission.. I bought this bag mainly to take on vacation in 1 week so sending it back to Jeffrey wouldn't be enough time. What would you do in my situation?