It had the same slouch as shown in the current photo but they stiffened it up a tiny bit. I was told that they probably wouldn't be able to fix that so that's not the issue. My main concern is that the caviar is not shiny like it was when I brought it in. It looks like they dyed it which was never discussed. I just wanted the bag cleaned. Unfortunately, I don't have the bag with me at the moment but the grommets had pushed through the original holes in the caviar so they were hanging, no longer attached. Now it looks as though the replacements are loose, they are not closed all the way down into the leather. I'm not happy at all with the work that was done. Now I'm starting to think I should have just put that money toward a new bag.
Unless you asked for it to be redyed, I don't see why they'd do that. Was it scraped or rubbed in any places that might make them think a redye was necessary? You might want to bring up all of your points to NM, since they seem to have a more liberal policy than Chanel does, and let them know that you are extremely unhappy and would like to have the payment for the refurbishment go toward the purchase price of a new bag. It doesn't hurt to try; they just might let you do that. I know you mentioned that you were thinking to buy a new one instead of the refurbishment anyway, so that might be the best solution.
