This is for anyone that has had to deal with a simple repair. I took my all time favorite work horse, BN1346 into Prada Space in Orlando, for a simple strap repair.
I had gone in previously to inquire if I could just send in the webbed strap, to which I was told the whole bag had to be sent in. I was quoted anything from $53-$140 in the event the strap had to be completely replaced. Puuuleeeze.
The metal clip part that attaches to the d-ring had come apart from the metal part that is sewn into the web. The part is a small screw. THAT is it. A simple screw. Anyway, my favorite part of this bag is the strap so I agreed. I was also quoted 4-8 wks. Since this was a few days into Dec, I figured 8 wks sounded reasonably due to the holidays.
Well Its been 11 wks. No bag. I called them 3 wks ago,and it took 3 calls,and 2 messages(never returned btw) in a period of a wk to finally get someone to look into it after I told them I was on my way there! After 5 minutes on hold, this SA told me the bags wasn't there, & that they would call when it arrived. No explanation for the excess time,nothing. He couldnt wait to get off the phone,and was very dismissive. I'm seriously starting to wonder where the heck is my bag?? Is this the norm??
Anyone??
I had gone in previously to inquire if I could just send in the webbed strap, to which I was told the whole bag had to be sent in. I was quoted anything from $53-$140 in the event the strap had to be completely replaced. Puuuleeeze.
The metal clip part that attaches to the d-ring had come apart from the metal part that is sewn into the web. The part is a small screw. THAT is it. A simple screw. Anyway, my favorite part of this bag is the strap so I agreed. I was also quoted 4-8 wks. Since this was a few days into Dec, I figured 8 wks sounded reasonably due to the holidays.
Well Its been 11 wks. No bag. I called them 3 wks ago,and it took 3 calls,and 2 messages(never returned btw) in a period of a wk to finally get someone to look into it after I told them I was on my way there! After 5 minutes on hold, this SA told me the bags wasn't there, & that they would call when it arrived. No explanation for the excess time,nothing. He couldnt wait to get off the phone,and was very dismissive. I'm seriously starting to wonder where the heck is my bag?? Is this the norm??
Anyone??