I tend to call my closest store, just in case they have it so I can just go and pick it up. Any store can do a lookup of all stores' stock nationwide, but this database is separate from any online store stock. So they're separate and the online chat can't access the stores' stock. There's a new policy that charge sends are at the discretion of the store (manager I think has the power to approve it) so you'll have to call up the stores that have the item you want and see if they'll ship it to you. This is what I've gathered from my experience and others that have posted here.
