Polène handbags

[Mairaculi]

Looks like free shipping starts now in the Polene AU website.

It also said so in the newsletter, I guess it's once again worldwide free shipping.
I'm very tempted to get myself a Cyme. I wanted to wait until the beginning of next year, but with free shipping it makes more sense to get it now. Anyone using a Cyme as a work bag and can share their experience? It would need to fit my laptop (but it looks massive, so I guess this wouldn't be an issue).

 

[Fancyfree]

Hooray - I have been waiting and hoping for the annual free shipping - worried the black Tonca would become sold out .
Order placed, Tonca on it's way

 

[michellemaggiemoo]

@michellemaggiemoo , I have not yet had this problem with the body of my Neuf, though I've only had it for a couple of weeks. There was a bit of paint off the glazing on the strap. I put pics in the Neuf thread.

Oh really, so annoying because I love the bag so much just worried about Polene quality lately? They have offered me an exchange which is good but I have ordered about 7 Polene bags over the last couple of years and this now is the third one I’ve received with a defect!

 

[purplehilighter]

It also said so in the newsletter, I guess it's once again worldwide free shipping.
I'm very tempted to get myself a Cyme. I wanted to wait until the beginning of next year, but with free shipping it makes more sense to get it now. Anyone using a Cyme as a work bag and can share their experience? It would need to fit my laptop (but it looks massive, so I guess this wouldn't be an issue).

I use it as a work bag but (disclaimer) I also use a separate bag for my laptop cos shoulder issues (need to balance weight equally).

It's overall a good work bag but I am dreadfully afraid my things would fall out of the bag when I release one shoulder strap to take things out of my bag as the magnets do come undone. Thank goodness for the pouch that comes with the Cyme, helps organise things a little. That said, I do use another pouch to keep my other stuff together as well.

The curve parts of the bottom can be a pain though as the bag doesn't really sit flat. So you have to lay it on its side or lean it against something. But it is a hardy bag. I don't baby the bag and it is still in fantastic condition.

 

[keishapie1973]

At my son’s basketball game last night…

 

[pam1987]

Hi,
Wondering if anyone’s got Polene Numero Un bag with the clasp that is not straight and not paralel to Polene logo- Please look at the photo below.
I sent them e-mail and they said it’s not a defect and they are not going to exchange my bag and won’t accept return as I noticed it more than 2 weeks after purchase…
I am not sure if I can accept that…
Please share your thoughts x

 

[WingNut]

Hi,
Wondering if anyone’s got Polene Numero Un bag with the clasp that is not straight and not paralel to Polene logo- Please look at the photo below.
I sent them e-mail and they said it’s not a defect and they are not going to exchange my bag and won’t accept return as I noticed it more than 2 weeks after purchase…
I am not sure if I can accept that…
Please share your thoughts x

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Ugh I'm sorry that would drive me nuts. That kind of lack of attention to detail....no, I could not live with that. Some people might not be as picky, it totally depends on your tolerance. Seriously posts like this are really making me re-think all the things I have in my cart. I have only one Polene (Neuf in Taupe) and it's perfect...

 

[pam1987]

It is just horrible, looks like cheap replica… i can’t believe how bad their customer service is. Definitely my first and last Polene bag and I will try to warn as many people as possible ..x

 

[strobe]

Hi,
Wondering if anyone’s got Polene Numero Un bag with the clasp that is not straight and not paralel to Polene logo- Please look at the photo below.
I sent them e-mail and they said it’s not a defect and they are not going to exchange my bag and won’t accept return as I noticed it more than 2 weeks after purchase…
I am not sure if I can accept that…
Please share your thoughts x

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I have this same issue on my un nano in moka, although I don't think mine is as crooked as this I kept mine because the color sold out and I still really wanted to keep the color. My black un nano is also slightly crooked, but it's the second one I purchased -- the first one had a big scratch right on the half moon piece, so I sold it to fund the new one. I think you may want to look into doing the same if you really want to have the bag, or you could just sell it without replacing it if it's making you unhappy. The bright side is Polene bags seem to be very easy to resell as there's high demand for them. So sorry this happened to you!

 

[wsuep]

Really want to take advantage of the free shipping. But I’m stuck between the Numero Dix in smooth leather/white stitching and the regular texture leather. I would get either in Black! Anyone have any thoughts on which is better? I literally can’t decide.

 

[Love Of My Life]

Hi,
Wondering if anyone’s got Polene Numero Un bag with the clasp that is not straight and not paralel to Polene logo- Please look at the photo below.
I sent them e-mail and they said it’s not a defect and they are not going to exchange my bag and won’t accept return as I noticed it more than 2 weeks after purchase…
I am not sure if I can accept that…
Please share your thoughts x

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Did you remove the tickets on the bag? If so, you unfortunately are out of luck. This is not straight
to my eye & I would consider this a flaw.
Sorry that you have to have a bag that you are not happy with.

 

[Ninja warrior]

My polene dix arrived yesterday to Australia. 5 days to reach Australia. The bag is absolute perfection. This is my fourth purchase from them and I haven’t had a problem so far. Fits all my essentials (keys, wallet, AirPods, and my little black bag of toiletries and iPhone 14 pro)

 

[Ninja warrior]

Really want to take advantage of the free shipping. But I’m stuck between the Numero Dix in smooth leather/white stitching and the regular texture leather. I would get either in Black! Anyone have any thoughts on which is better? I literally can’t decide.

I just posted about my polene dix in black with white stitching. Arrived yesterday and it’s perfect. The white stitching makes the bag pop. I’m not bothered about the smooth leather getting scratched either. The textured leather is probably more durable. All my other polene bags are textured leather and they are still in really great condition.

 

[Ninja warrior]

Did you remove the tickets on the bag? If so, you unfortunately are out of luck. This is not straight
to my eye & I would consider this a flaw.
Sorry that you have to have a bag that you are not happy with.

Hi,
Wondering if anyone’s got Polene Numero Un bag with the clasp that is not straight and not paralel to Polene logo- Please look at the photo below.
I sent them e-mail and they said it’s not a defect and they are not going to exchange my bag and won’t accept return as I noticed it more than 2 weeks after purchase…
I am not sure if I can accept that…
Please share your thoughts x

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Yikes! That doesn’t look straight at all. That’s disappointing to hear they won’t allow an exchange.

 

[Ninja warrior]

Anyone had this issue with the neuf in camel? I’m gutted just received it and took it out of the box to see almost like the colour has peeled off? I know it’s only small but if it is already like this and it’s brand new what’s it going to look like after a years time! Such a shame I love the bag so much! Just wondering has anyone else experienced this too?

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Oh no! I will have to inspect my one when I get home though I have only used it 3 times so far. That’s so disappointing to see that has happened.