Polène handbags
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Happily, the slightly unsymmetrical folds and seams on my Numero Neuf do not bother me.
In fact, I never noticed them until careful examination after seeing posts here, and the asymmetry is invisible when my bag is carried/worn. Actually, the slight asymmetry is proof that my bag is hand made
In fact, I never noticed them until careful examination after seeing posts here, and the asymmetry is invisible when my bag is carried/worn. Actually, the slight asymmetry is proof that my bag is hand made
Yes, I agree. Polene has not made it easy for themselves with all the special shapes and folds they have in their designs. And as you say, they're hand made and therefore not one single bag will be exactly like the next.Happily, the slightly unsymmetrical folds and seams on my Numero Neuf do not bother me.
In fact, I never noticed them until careful examination after seeing posts here, and the asymmetry is invisible when my bag is carried/worn. Actually, the slight asymmetry is proof that my bag is hand made
Happily, the slightly unsymmetrical folds and seams on my Numero Neuf do not bother me.
In fact, I never noticed them until careful examination after seeing posts here, and the asymmetry is invisible when my bag is carried/worn. Actually, the slight asymmetry is proof that my bag is hand made
Mine were pretty symmetrical & since the bag has such a great look it would not bother me
unless it was rather obvious..
I've received compliments on the size, color & shape already..
Mine seems pretty symmetrical as well, thankfully. I have a regular sized Taupe, and while I want a mini, I'm waffling because I want my next one to be as fault-less as my first.Happily, the slightly unsymmetrical folds and seams on my Numero Neuf do not bother me.
In fact, I never noticed them until careful examination after seeing posts here, and the asymmetry is invisible when my bag is carried/worn. Actually, the slight asymmetry is proof that my bag is hand made
I also, sadly, want to share a not great experience I've had with Polene recently as well, just to boost awareness on potential issues with the bags 
I recently purchased an un nano in black grained leather. I already own the un nano in the moka smooth leather, and the half moon piece on the front of my bag is crooked. Like significantly crooked (to my eyes). See the below photo:
Personally, I feel like the half moon piece should be straight, since none of the product pics on the website have any crookedness to them whatsoever. However, I let this slide because the color was in stock for such a short amount of time, and I try not to be too "crazy" about these issues on bags especially for the friendly price point. So I took the L and moved on.
After this I ordered the black grained one, praying for a straight leather piece. The piece was very straight, but had a huge scratch on it. The scratch didn't photograph super well, but in person it was really obvious and as the light reflected off the leather you could see it from afar. I was REALLY not ok with it, but after reading about so many bad experiences with their customer service I decided to try to polish the scratch out, which did nothing. I fully accept responsibility for not trying to go through the company and taking the risk myself. Here are some pics where I tried to capture the scratch:
Since the polish did nothing, I ended up selling this bag and purchased a replacement since I thought about it too long and was outside the return window, plus I reeeeeeeally just wanted to keep the bag lol. The replacement bag is also slightly crooked to my eyes, but not as bad as on my moka bag and not nearly as bad as having a scratched bag. Here's a pic of my new bag:
All this to say, the un nano seems a little tricky to get the design exactly right due to all the curves and folds, basically what @PlaneJaneWithATwist was saying above. The only gripe I have with Polene is the quality control. I've seen others online complain about the exact same crookedness issue, and I've also seen the issue on pics of other people's bags even if they haven't seemed to notice it themselves. I can see how the crooked bags might be deemed as "acceptable" (even though imo they shouldn't be BECAUSE THEY ARE NOT ADVERTISED AS SUCH, but that's another story) but a scratched bag SHOULD NOT have made it out into a customer order. I've actually seen that people are having better experiences with the CS lately, so should I encounter another problem like this I definitely feel more comfortable reaching out to them. But anyway, all this to say that this is an outstanding design issue with the un nano imo and to be warned before purchasing if things like this bother you.
I recently purchased an un nano in black grained leather. I already own the un nano in the moka smooth leather, and the half moon piece on the front of my bag is crooked. Like significantly crooked (to my eyes). See the below photo:
Personally, I feel like the half moon piece should be straight, since none of the product pics on the website have any crookedness to them whatsoever. However, I let this slide because the color was in stock for such a short amount of time, and I try not to be too "crazy" about these issues on bags especially for the friendly price point. So I took the L and moved on.
After this I ordered the black grained one, praying for a straight leather piece. The piece was very straight, but had a huge scratch on it. The scratch didn't photograph super well, but in person it was really obvious and as the light reflected off the leather you could see it from afar. I was REALLY not ok with it, but after reading about so many bad experiences with their customer service I decided to try to polish the scratch out, which did nothing. I fully accept responsibility for not trying to go through the company and taking the risk myself. Here are some pics where I tried to capture the scratch:
Since the polish did nothing, I ended up selling this bag and purchased a replacement since I thought about it too long and was outside the return window, plus I reeeeeeeally just wanted to keep the bag lol. The replacement bag is also slightly crooked to my eyes, but not as bad as on my moka bag and not nearly as bad as having a scratched bag. Here's a pic of my new bag:
All this to say, the un nano seems a little tricky to get the design exactly right due to all the curves and folds, basically what @PlaneJaneWithATwist was saying above. The only gripe I have with Polene is the quality control. I've seen others online complain about the exact same crookedness issue, and I've also seen the issue on pics of other people's bags even if they haven't seemed to notice it themselves. I can see how the crooked bags might be deemed as "acceptable" (even though imo they shouldn't be BECAUSE THEY ARE NOT ADVERTISED AS SUCH, but that's another story) but a scratched bag SHOULD NOT have made it out into a customer order. I've actually seen that people are having better experiences with the CS lately, so should I encounter another problem like this I definitely feel more comfortable reaching out to them. But anyway, all this to say that this is an outstanding design issue with the un nano imo and to be warned before purchasing if things like this bother you.
Quite frankly their quality control seems to be falling short which is disappointing.
A bag with a scratch should never leave a shipping facility under any circumstances.
If the demand for various styles is overwhelming & quality control is lacking, this
company will be receiving requests up the kazoo, better to inspect every bag
thoroughly before it is shipped out. It defeats the purpose of building up your company
profile if quality control becomes the main issue.
The popularity of Polene is growing no doubt but quality is uppermost to many of us
& the potential for this company to fly sky high is there without question. The leather
is beautiful, the stitching is neat & clean. the style, shape & price point is great for the most part
but quality control & customer service is a big picture for a company. It can be stretched only so far
with explanations that just cut it
Don't ever take a customer for granted.. live up to your standard of shipping a quality
product. Yes, we understand the bags are made by hand & likely no two will be alike,
but visible scratches or crookedness that's unacceptable & yes comments like this by various posters does
make a client think twice about ordering another bag or two.
A bag with a scratch should never leave a shipping facility under any circumstances.
If the demand for various styles is overwhelming & quality control is lacking, this
company will be receiving requests up the kazoo, better to inspect every bag
thoroughly before it is shipped out. It defeats the purpose of building up your company
profile if quality control becomes the main issue.
The popularity of Polene is growing no doubt but quality is uppermost to many of us
& the potential for this company to fly sky high is there without question. The leather
is beautiful, the stitching is neat & clean. the style, shape & price point is great for the most part
but quality control & customer service is a big picture for a company. It can be stretched only so far
with explanations that just cut it
Don't ever take a customer for granted.. live up to your standard of shipping a quality
product. Yes, we understand the bags are made by hand & likely no two will be alike,
but visible scratches or crookedness that's unacceptable & yes comments like this by various posters does
make a client think twice about ordering another bag or two.
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Very happy with my un nano bag in taupe.. the color suits most of my clothes. I am now thinking of ordering the mini huit in the same color, but I just wonder if I would have the same issue or not. Luckily, this bag has no flaws. I feel sorry for those who have complains though. It makes me think of ordering a new bag from them.
Hi, how did you bring your mini neuf on the plane? Did you pack it in its box in some bag, or did you carry it on the plane? I am facing this issue now as I bought a mini neuf in France and need to bring it home by plane.
I carried it on the plane - for some of the time I had it inside another larger bag (Longchamp Le Pliage Cuir).
Agreed.
I hadn't inspected my bags at all for perfect symmetry. I guess they are all good enough that I hadn't noticed a problem at all.
My Mini Neuf is pretty symmetrical but not perfectly so, and I think it still looks gorgeous either way. Have also gotten so many compliments.
It doesn't bother me at all when the unevenness seems organic. Differences that are normal parts of the process of a handcrafted bag.
The problem is when there are defects such as loose threads, scuffs, tears, scratches, or something of the sort. That is definitely a quality control issue and should be addressed. But I think this brand offers amazing quality and a reasonable price, and has designs that are complex (like the folds and angles), so a bit of asymmetry or uniqueness seems predictable and not a deal breaker for me.