Yeah i definitely will! But i love this bag so much that if they do accept my return, i definitely plan on repurchasing it, hopefully after their annual holidays haha
Polène handbags
- Thread starter iluvbagsnshoes
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Fingers crossed they'll help you with an exchange! I ordered a regular size Neuf today and I hope it arrives in perfect condition.
The two bags I got from Polene late July are perfect!
Hello! Does anyone have the Beri with the chain strap, and how has it been working for you?
I've been eyeing getting the Beri (in chalk) as something I can use as an evening bag, and I'm trying to decide if I should go for the leather strap or look around the preloved market/hope that Polene goes back on the bag not being restocked
I've been eyeing getting the Beri (in chalk) as something I can use as an evening bag, and I'm trying to decide if I should go for the leather strap or look around the preloved market/hope that Polene goes back on the bag not being restocked
I had my pebbled leather Neuf Mini on the other day and it rained lightly but the bag was perfect. No stains. The drops seem to not penetrate the leather but stay on the surface. Hope this helps.
I had the black with gold chain but I returned it because of the Beri design itself. The clasp wouldnt stay closed for me and the handle kept sliding apart. I loved the design but it was too small for me.
Hi! I just wanted to share my experience with polene over the last month.
I ordered the neuf micro in chalk and the neuf mini in dune as pictured (my photos have washed it out a bit. in person, it is more pink, but still a nude-pink). The neuf micro is perfection for me and I have gotten a lot more use out of it than I anticipated. The neuf mini on the other hand is beautiful (in shape and color) and fits everything I need and more, but I cannot get over the asymmetry of the folds. Once I saw it there was no unseeing it and I started seeing it on every youtube video and picture I saw with some being more worse than others. I will admit though that mine is not that bad and I have seen far worse.
Customer service experience: I emailed them outside of my return window (my fault and I will admit this) asking about the folds and the asymmetry since their online photos show one that is symmetric. They responded saying that it was due to the naturalness of the leather and that it could be due to improper packaging and transit, but that they will not claim this to be defective because of the two reasons mentioned. This was where I began to get a bad taste in my mouth with polene. I had anticipated they would respond with something along those lines based on what I had seen from this forum and other platforms. I simply emailed back stating that they could not blame the naturalness of the leather when their asymmetry came from the folds and how they were sewn and that even if the packaging/transit was to blame it was still their fault for not properly using the correct box for shipping and that it was unprofessional of them to not take responsibility especially for the packaging comment they made. They responded this morning and gave me a return label with the necessary documents and have decided to take my bag back outside of the return window and cover the shipping. I am satisfied with the outcome, but I am not happy that it took me pointing out their lack of responsibility as a brand for them to take reasonable action.
Moving forward: Do i still find their bags unique? Yes I do and I cannot find another brand that has simple lines while being elegant and understated. Do i like the quality of leather? Again, yes. The full grain leather is immaculate. It is far better than any coach bags I have (none are vintage btw). Will I purchase in the future? Yes, but only on bags that are simple lol.
Notes: I only posted this here to share my personal experience. I know that many have great stories to tell about polene and others have far worse stories to tell than I do. I am in no way encouraging or discouraging any of you to purchase from polene. I just wanted to share a slice of the whole story so you can make a more informed decision as a consumer.
@minimal I am sorry that you had this experience. I hope that you will give Polene another
opportunity because as you comment their bags are unique, simple lines while being
elegant & understated & I agree the leather is immaculate.
For sure Polene needs improvement on their customer service & let's hope it gets better
sooner than later.
If & when their new NY showroom/store opens, they better be up to the task for the discerning
clientele that would like to cater to.
opportunity because as you comment their bags are unique, simple lines while being
elegant & understated & I agree the leather is immaculate.
For sure Polene needs improvement on their customer service & let's hope it gets better
sooner than later.
If & when their new NY showroom/store opens, they better be up to the task for the discerning
clientele that would like to cater to.
Thank you for responding. I still love the brand and their designs. But i definitely will not buy again unless I can inspect it in store. If i had to order online, I would choose a bag that doesn't have much folds to decrease the chance of it being asymmetrical. I just wish they were still what they were even a year ago. It's such a shame to see them slowly decline when the leather is so nice.
I just got back from Norway, where it rained on me a bunch. My mini Neuf got fairly wet a few times, and it’s doing fine.
I also have a dune Neuf mini!
A very thorough description of the Neuf in all three sizes.
And it’s nice to see the color dune although in the video it almost looks exactly like the beige in the full size.
And it’s nice to see the color dune although in the video it almost looks exactly like the beige in the full size.
Hi all!
I finally got around to taking some photos of my micro neuf. I've only worn it out once, but I love it so much. It's so cute and it makes me happy to look at it even though it is completely impractical for how much I need to carry in real life. I would have gotten so much more use out of it in my clubbing days when I had a phone like this.
I'm for sure going to get a mini eventually... though not sure if in the same color (camel), or black. or taupe.
I finally got around to taking some photos of my micro neuf. I've only worn it out once, but I love it so much. It's so cute and it makes me happy to look at it even though it is completely impractical for how much I need to carry in real life. I would have gotten so much more use out of it in my clubbing days when I had a phone like this.
I'm for sure going to get a mini eventually... though not sure if in the same color (camel), or black. or taupe.
