Polene replied and my new strap is on the way! I must day I was quite impressed with the customer service - they replied immediately the next day.My Neuf arrived and while I love the bag, the strap does seem to have stitching defects
Waiting for Polene to reply.
This may seem silly but how do you fix the neuf’s strap on to the bag?? I’ve been fiddling with it for the past 15 min and just can’t seem to get the golden button out, and I’m already using more force than I normally would just because this is the spare “defective” strap.
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