Polène handbags

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#3,935
mooLV said:
I’ll chalk it up to her being too young to know better and hope she gains some wisdom in life.
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She may look young, but she is actually married with a kid. So she is definitely a lot older than she looks. Her husband looks older, too. Maybe mid or late-20s or early 30s.

as a matter of fact, her youtube channel is titled as "honest mom humor."

Melanin_Monroe said:
Here you go :smile: I also added one with an organiser so you can have an idea of how it would be
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Thanks Melanin for the pictures. After thinking about it some more, I decided to preorder this tote. I won't have it until after 5/20, but it will be worth the wait. I am excited!
 
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#3,936
LiveAndLuxessorize said:
Got the Numero un mini back in 2019, and yesterday I recieved my Numero neuf and Numero onze/Bèri :loveeyes:
I've really fallen in more and more in love with Polène lately, I've already put 2 of their other bags on my birthday wishlist also. I think Polène are about to become my new favorite brand :love:
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Gorgeous Polene family! The Beri looks so plush here.

the blvo D said:
Ladies, I’ve been waiting for the Huit Mini in Fresh Almond to be back in stock. Just saw this on their ig, so it’s never coming back anymore? I’m torn.
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That’s a bummer, but it seems to fit in with what I’ve seen before. Other than their normal neutrals, when a colored bag goes out of stock I feel like it rarely comes back.
 
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#3,937
poleneinblack said:
I love the Neuf and Huit! (I'm a broken record at this point.) I've noticed the beige, nude, and almond colors are very light and pastel. In an earlier post I did show the camel bags I got, so you can look at the color here: https://forum.purseblog.com/threads/polene-handbags.968366/post-35076475

For taupe vs black: https://forum.purseblog.com/threads/polene-handbags.968366/post-35131225

I have a chalk white Neuf too and when I got some denim blue color transfer on it the other day, I just wiped it off with a damp paper towel. So I'm not that worried about Polene color transfer, unless other people have had a different experience?

When you return handbags to Polene, you actually send it back to Spain. You have to do it through DHL, and you have to make sure the box displays all the labels you need. There's like two I think. I went to a shipping business and had them do it for me so I wouldn't mess it up. But otherwise, the return process is pretty easy. I don't remember paying a shipping return fee actually, but if there was they probably just took it out of the refund. Besides, if you get free shipping, it's only fair to pay a little to ship back. Return message I got from Polene:

"Dear Madam,

We have well received your return request and thank you for this. This request is about to be approved and all the necessary instructions to proceed to the return will be automatically communicated to you by email.

However, to ship back your item to Europe, an additional proforma invoice and a billing certificate are required, so that your parcel will not be detained in customs. You will find these documents attached below, as well as your prepaid shipping label.

The proforma invoice and the billing certificate have to be stuck on the parcel so that they are visible. If it is not the case, the parcel can be blocked at customs and sent back to the sender. Please, sign only the proforma invoice.

Also, we inform you that once upon receipt of your package, the treatment of your return takes a maximum of 15 days, and only at the end of that period we will refund your purchase and we will inform you by email.

Finally, to ship your return parcel, you can drop off your package in your local DHL agency (https://locator.dhl.com/) or schedule a a pick-up by DHL by clicking on the following link : schedule a pick-up Your DHL tracking number (Waybill number) will be ___________.

Should you need any further information, we remain at your entire disposal.
Have a lovely day,
Polène"
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Thanks so much! Super helpful. I'm loving the taupe and the chalk, as well as the beige. Black is always lovely too.
The neuf you received looked like cognac to me too! How did you end up resolving that issue?
Thanks again !!
 
#3,940
For owners of Numero Dix, how's the smooth leather quality and wear/tear around the handle straps? I saw a video on youtube where the leather was peeling/rubbing off for one person and I don't want that to happen. :confused1:
 
#3,943
love_craft said:
I'm not sure why purseforum won't let me post the link, but the youtube title is "POLÈNE Paris bags review ✨ numero dix & numero douze / cyme | what fits, quality, tips to save" by mwdee. At 10:02 you can see the wear on the bag strap.
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Oh wow, that is quite bad. I have heard about leather on leather rubbing can be quite damaging but I'm surprised to see this. It would be really interesting to hear what people who own the bag have to say.

Here's the link as somehow I manage to post it!
 
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#3,944
Polene sent out another cognac numero dix as the previous one I got was defective and had peeling issues. I suspected this may be a case with their smooth leather dix in general and unfortunately I was right, the new one is already peeling straight out of the box.

I wish Polene would allow customers to return defective products but they will only send a replacement and not offer a refund which is really disappointing. Just something to note if you ever want to return a defective item and get a refund - don't mention it's defective.20220509_130831.jpg20220509_130846.jpg20220509_130920.jpg20220509_131004.jpg
 
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#3,945
everydaywei said:
Polene sent out another cognac numero dix as the previous one I got was defective and had peeling issues. I suspected this may be a case with their smooth leather dix in general and unfortunately I was right, the new one is already peeling straight out of the box.

I wish Polene would allow customers to return defective products but they will only send a replacement and not offer a refund which is really disappointing. Just something to note if you ever want to return a defective item and get a refund - don't mention it's defective.View attachment 5399578View attachment 5399580View attachment 5399581View attachment 5399582
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Also, forgot to add that the glazing is not just coming off on the belt loops where the leather meets, but also the underside of the strap and with my previous dix, it was coming off the zipper pull and mouth of the bag too. I love the leather and colour of the cognac dix but I can't recommend their smooth leather dix because of the issues I've had with them.
 
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