I love the Neuf and Huit! (I'm a broken record at this point.) I've noticed the beige, nude, and almond colors are very light and pastel. In an earlier post I did show the camel bags I got, so you can look at the color here: https://forum.purseblog.com/threads/polene-handbags.968366/post-35076475
For taupe vs black: https://forum.purseblog.com/threads/polene-handbags.968366/post-35131225
I have a chalk white Neuf too and when I got some denim blue color transfer on it the other day, I just wiped it off with a damp paper towel. So I'm not that worried about Polene color transfer, unless other people have had a different experience?
When you return handbags to Polene, you actually send it back to Spain. You have to do it through DHL, and you have to make sure the box displays all the labels you need. There's like two I think. I went to a shipping business and had them do it for me so I wouldn't mess it up. But otherwise, the return process is pretty easy. I don't remember paying a shipping return fee actually, but if there was they probably just took it out of the refund. Besides, if you get free shipping, it's only fair to pay a little to ship back. Return message I got from Polene:
"Dear Madam,
We have well received your return request and thank you for this. This request is about to be approved and all the necessary instructions to proceed to the return will be automatically communicated to you by email.
However, to ship back your item to Europe, an additional proforma invoice and a billing certificate are required, so that your parcel will not be detained in customs. You will find these documents attached below, as well as your prepaid shipping label.
The proforma invoice and the billing certificate have to be stuck on the parcel so that they are visible. If it is not the case, the parcel can be blocked at customs and sent back to the sender. Please, sign only the proforma invoice.
Also, we inform you that once upon receipt of your package, the treatment of your return takes a maximum of 15 days, and only at the end of that period we will refund your purchase and we will inform you by email.
Finally, to ship your return parcel, you can drop off your package in your local DHL agency (https://locator.dhl.com/) or schedule a a pick-up by DHL by clicking on the following link : schedule a pick-up Your DHL tracking number (Waybill number) will be ___________.
Should you need any further information, we remain at your entire disposal.
Have a lovely day,
Polène"
I think I like it even better than my Neuf Mini. Can’t wait to wear it! The strap can be adjusted, so that you can wear it either crossbody or as a shoulder bag. The zipper… well, there are a lot of opinions on it already. We’ll see how I can handle it.
