Polène handbags

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#3,091
medditor-runner said:
Hi! Has anyone noticed that customer service has been terrible recently? They sent me a numero un mini with the front clasp pretty badly scratched and no one is replying to my emails or DMs on Instagram :sad: I really want to like Polene but this is not my idea of luxury…it seems like from recent comments on their Instagram it’s not just me either

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That’s too bad, hope you’ll get it sorted.
 
#3,092
medditor-runner said:
Hi! Has anyone noticed that customer service has been terrible recently? They sent me a numero un mini with the front clasp pretty badly scratched and no one is replying to my emails or DMs on Instagram :sad: I really want to like Polene but this is not my idea of luxury…it seems like from recent comments on their Instagram it’s not just me either
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Yes, I posted upthread about the issues I had with multiple imperfect bags being sent to me, first one with spots of dried glue on it and then another that is extremely lopsided. It's been very strange to deal with their customer service- usually over a week to respond to messages, lots of going around in circles, and no actual attempt to resolve the issue. I love their bags but it's been a very frustrating experience overall dealing with their company. They seem to be investing heavily in marketing and growing the brand, but not scaling up their capacity for quality control and customer service. It's a shame, as I love the designs.
 
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#3,095
JenJBS said:
They are beautiful! Congratulations! :happydance: :yahoo:

Same for my shipping notification. Maybe they are just leaving it to DHL now, but I like getting an email from the actual seller.
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Thank you @JenJBS! Congratulations on your lovely Dix!

I agree! I usually wait for the shipping notification from the seller so I was caught off guard by the text message. :lol:

Ance346 said:
They are beautiful! I’m similar in that I’m typically drawn to structured bags. Would love to know how you get on with these once you’ve had a chance to use them a bit.
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Thank you @Ance346! Congratulations on your beautiful Dix and the lovely belts!

I haven't actually had the chance to use them yet because I've only been to work and the grocery store this week and they seemed a little too "fancy" to bring with me. :lol: I might have to get over that mindset or else they will end up just sitting in their dust bags!
 
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