Polène handbags

[atcprincess]

Ah yes, they did. I have the No. 3 bookmarked and it used to be listed as €330, but now it's 400USD. A tiny bit more expensive, but did anyone get a VAT refund anyway?

I paid $409 for my No.1 with shipping about 3 weeks ago. It would be $420 now. Still an amazing bag!!!! Probably going to buy another for fall. I love the Burgundy! I didn't get a refund, maybe if you applied for one, you might get one. I have never traveled to Europe and have no experience with VAT.
I didn't have any custom or duty fees either. The site appears to be a bit more streamlined and the French to English a little more polished.

 

[atcprincess]

Does anyone have the No 4. I'm loving the yellow. Maybe for spring?

 

[HeadDoctor]

I wonder if this has happened to anyone. I made a purchase through Polene's website on Tuesday and I received a text message confirming my purchase. Stupidly I deleted it (I delete all my text messages unless they need answering) I contacted them asking about my order as I hadn't heard and they're saying my order did not go through. However, my bank is saying the money has already been deducted from my account. I've shown them a screenshot of the payment but needless to say I'm not happy.

Any recommendations what I should do?

 

[peachylv]

Ah yes, they did. I have the No. 3 bookmarked and it used to be listed as €330, but now it's 400USD. A tiny bit more expensive, but did anyone get a VAT refund anyway?

I didn’t get a vat refund. My bag, with exchange rate and shipping was $410. It would be about the same now, with the current exchange rate. Are they including shipping in this price?

 

[peachylv]

I wonder if this has happened to anyone. I made a purchase through Polene's website on Tuesday and I received a text message confirming my purchase. Stupidly I deleted it (I delete all my text messages unless they need answering) I contacted them asking about my order as I hadn't heard and they're saying my order did not go through. However, my bank is saying the money has already been deducted from my account. I've shown them a screenshot of the payment but needless to say I'm not happy.

Any recommendations what I should do?

Did you not get an e-mail confirmation as well? I’d contact them again. That sounds really weird. I’m surprised to read about all of the ordering problems on here. I’m starting to be really thankful that I bought mine at the end of May. My order was quick and seamless. I wonder what is going on?

 

[starkfan]

[...]did anyone get a VAT refund anyway?

[...] I didn't get a refund, maybe if you applied for one, you might get one. I have never traveled to Europe and have no experience with VAT.

I didn’t get a vat refund.

On the issue of VAT refunds, when I bought an SLG from their store in Paris and asked about getting a VAT refund form, the SA told me that they aren't signed up to process or offer VAT refunds, or something to that effect -- for what this is worth, it may be that this also applies to their website sales to countries outside of the EU.

If they're selling more to international countries via their online website and even changing their website to state USD prices etc (they even have a Chinese-language website now!), perhaps the VAT issue is something that will follow soon? (Technically, VAT should be excluded outright from their sales prices to international countries, if I recall correctly from some UK-based websites.) I sure hope so, at least!

 

[bella89]

Does anyone know if the website will be restocked anytime soon, or if they're going to have specific F/W offerings? I really want to order a number one mini but almost all the colors are sold out. Nice to see they're doing well!

 

[HopelessBagGirl]

I emailed more than a month ago and asked and they said they would be releasing new items in a few weeks. I guess they are behind schedule.

 

[Iris Gris]

So I've been obsessing on Polene for a while now, and JUST NOW realized that No. 3 comes is regular AND mini. It looks like all the regulars are sold out, but mini is available in burgundy trio and green trio. I love both colors, and although I don't really love Boston-style bags, I'm tempted!

I'll try to post family photos soon... so far my collection includes:
No. 1 in Grey Trio-- soooo pretty
No. 1 mini in Peach and in Black (monochrome)-- these are the ones with 2 different chains
No. 6 in Pink and in Black-- these are adorable and eye-catching but don't hold much
2 SLG small pouches, both in Black, both included free with the No. 1 minis

I can't wait to see the rumored autumn colors.... I have a problem.

 

[atcprincess]

I was playing around on the new site and found this. Not that I believe I would ever want to return, but I think this is awesome customer service. Free returns!

How do you return an item?

You may return articles no longer in their original packaging within 15 days of the date of home delivery at your home or pick-up on site.

To be eligible for complimentary returns, it is essential to contact us beforehand at [email protected] and to tell us the item(s) that you wish to return. Within 48 hours, we will forward you a printable voucher to place on your parcel to be dropped off at the post office or a pick-up location.

Complimentary returns are only granted to parcels sent from mainland France.

We are committed to reimbursing you within 15 days.

 

[ipsum]

Free returns

It is due to EU legislation and part of consumer protection for EU residents. If you live outside of EU, it would be good to double check with them first.

 

[ipsum]

Any recommendations what I should do?

It is holiday season in France so don't expect much happening till August. It is same with Longchamp when my local store in another EU country had to dealt with their French factory when my bag got broken apart. In addition, they are still a small company and might not want to hire more help because that is straight out from their own pockets. Just email them again stating date and time when you placed your order and that you didnt receive the order confirmation and ask them to send your confirmation to the email address again which you provided them when placing the order.

 

[ipsum]

Anyone has self taken pics of numero six? I started to grow loving it and am thinking of placing my order.

 

[atcprincess]

Does anyone have a yellow polene bag any style or the number four any color? I'm loving the yellow number 4 but can't find any reviews on the color nor the number 4. Thanks!

 

[ipsum]

I bought it in pink and think it will be a very convenient clutch style bag that you can still hang on your arm.

Could you please some pics of your beauty six?

This bag is heavy,

Can you tell how heavy? 1kg? 1.5kg or even more? Will the light brown parts get patina or are they treated leather?

You guys are buying all the polene bags - it’s almost like LV over there right now. Out of stock of everything.

It's because their factory is on holiday, closed. It'll be back to normal by September.