Polène handbags

[michele28ice]

Hey everyone! This is my first time posting!
Just wanted to share my experience with the numero sept. I currently have two numero sept bags, one in black textured leather and one in taupe textured leather. I used to have the textured cognac one and it looks much darker and burgundy in real life than the photos on the polene website suggest. (I ended up selling it on trr and they even listed it as burgundy). Everything about the quality of the bag and the silhouette I loved but the color did not suit me. Anyway I bought the Black textured version and loved it enough to yet again buy it a third time in taupe. I LOVE the color of this bag!! However I found that the ring felt really wimpy compared to my other two numero sept. The lock itself feels secure. Just opening feels loose in comparison. I sent polene an email with my concerns about possibly receiving a defective product because the lock on my first two bags have a good amount of give and the ring itself doesn’t move very far (photos show the maximum lift of the ring on each bag). I prefer this because it feels very secure and sturdy. The flap also kind of just pops open so its not fussy at all compared to the taupe where the flap stays in place and you have to pull the flap open (very minor detail, but it makes a difference). They asked me to send photos and I did. Its been well over a week and still no email back from polene. During that time however, I did take a close look and both of the locks and they are ACTUALLY visibly different! I’m SHOOK!! I’ve also obsessively watched every YouTube video featuring the numero sept and observed how their bags would open. I did find that everyone’s bag opened one of the two ways. Quite relieved that I’m now sure I didn’t get a defective bag. I wish the bags were more consistent though. And I wish polene would’ve emailed me back telling me so. The differences bothers me quite a bit but not enough to go through the hassle of making an exchange. Hope this wasn't too rambly, I wanted to be as detailed as possible.
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This is pretty baffling! I wonder if it has anything to do with the different bag colors or if they changed vendors entirely? Again, totally baffling. Please do update us if you hear back from them, I'm so curious to know their explanation haha

 

[bbfrog]

This is pretty baffling! I wonder if it has anything to do with the different bag colors or if they changed vendors entirely? Again, totally baffling. Please do update us if you hear back from them, I'm so curious to know their explanation haha

Since I ordered during the holidays, response back from polene took quite a bit of time. It took maybe a week and a half but they apologized for the delay. They did not explain the difference in the locks but only told me that it was unusual and offered me to exchange (free of charge, too!). I thought it was strange that they wouldn't just tell me there were two styles of locks but maybe they misunderstood my email. To be honest, now that I have some hindsight and gotten use out of it, if I have received the taupe bag without the experience of the previous two, I would've thought the lock was fine!

 

[holdalls]

Hey everyone! This is my first time posting!
Just wanted to share my experience with the numero sept. I currently have two numero sept bags, one in black textured leather and one in taupe textured leather. I used to have the textured cognac one and it looks much darker and burgundy in real life than the photos on the polene website suggest. (I ended up selling it on trr and they even listed it as burgundy). Everything about the quality of the bag and the silhouette I loved but the color did not suit me. Anyway I bought the Black textured version and loved it enough to yet again buy it a third time in taupe. I LOVE the color of this bag!! However I found that the ring felt really wimpy compared to my other two numero sept. The lock itself feels secure. Just opening feels loose in comparison. I sent polene an email with my concerns about possibly receiving a defective product because the lock on my first two bags have a good amount of give and the ring itself doesn’t move very far (photos show the maximum lift of the ring on each bag). I prefer this because it feels very secure and sturdy. The flap also kind of just pops open so its not fussy at all compared to the taupe where the flap stays in place and you have to pull the flap open (very minor detail, but it makes a difference). They asked me to send photos and I did. Its been well over a week and still no email back from polene. During that time however, I did take a close look and both of the locks and they are ACTUALLY visibly different! I’m SHOOK!! I’ve also obsessively watched every YouTube video featuring the numero sept and observed how their bags would open. I did find that everyone’s bag opened one of the two ways. Quite relieved that I’m now sure I didn’t get a defective bag. I wish the bags were more consistent though. And I wish polene would’ve emailed me back telling me so. The differences bothers me quite a bit but not enough to go through the hassle of making an exchange. Hope this wasn't too rambly, I wanted to be as detailed as possible.
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That's funny about the cognac sept looking like burgundy - i had the same thought! I got a cognac sept (I had to doublecheck my order confirmation email to see if perhaps i made a mistake and got burgundy instead), and really waffled between cognac or another color for the neuf, but ended up with cognac because I studied so many photos. The two colors look really different in person! Nothing against burgundy - it's a lovely color, but not what I was expecting.

 

[michele28ice]

That's funny about the cognac sept looking like burgundy - i had the same thought! I got a cognac sept (I had to doublecheck my order confirmation email to see if perhaps i made a mistake and got burgundy instead), and really waffled between cognac or another color for the neuf, but ended up with cognac because I studied so many photos. The two colors look really different in person! Nothing against burgundy - it's a lovely color, but not what I was expecting.

Thank you for sharing! I'm a black bag person, but was lusting after the Cognac. And this easily made my decision for me to to stick with black for Sept haha!

 

[ZofieUp]

Hi everybody,

A few weeks ago i posted if somebody was interested in pictures of my collection. I used the past weeks to use the new ones before i would review them.

Most recent items:
Le cabas camel -love the size of the bag. The quality is good. I don’t use the more closed option because it limits me in carrying my laptop. I bought it with the free shipping promo and haven’t stopped using it.

Numero un mini, backpack caramel - bought it with the free shipping promo. The straps are a struggle to change. I use it crossbody and leave it like that. The interior is perfect for me, fits all my essentials.

Numero un nano tangerine - love this as a small bag in summer months. Fits the basics (no sunglasses) have some staines because of the handsanitizer.

Numero sept mini, Grey textured - least used bag and have had it for a year. Color is to dark for and bag to small for me. I use a minimal amount of SLG’s and i’am for sure limited with them. Probably going to sell this one.

Wallet N°7, black - perfect for my small bags however i do miss a place for bills and in my case, drivers lisence.

Wallet 17x12 cm (not available online and name in the order, monochrome terre de sienne - love the size and use it with the numero un backpack. It’s smooth leather and verry durable.

I live in Europe, so i don’t have to pay import duties.
I had a horrible experience with client service after a misstake they made. Took a lot of time to recieve the right item.
However i haven’t had any bad experience since then.

 

[ZofieUp]

Took Some pictures of my collection. This is part two

 

[Lady Stardust]

Hi everybody,

A few weeks ago i posted if somebody was interested in pictures of my collection. I used the past weeks to use the new ones before i would review them.

Most recent items:
Le cabas camel -love the size of the bag. The quality is good. I don’t use the more closed option because it limits me in carrying my laptop. I bought it with the free shipping promo and haven’t stopped using it.

Numero un mini, backpack caramel - bought it with the free shipping promo. The straps are a struggle to change. I use it crossbody and leave it like that. The interior is perfect for me, fits all my essentials.

Numero un nano tangerine - love this as a small bag in summer months. Fits the basics (no sunglasses) have some staines because of the handsanitizer.

Numero sept mini, Grey textured - least used bag and have had it for a year. Color is to dark for and bag to small for me. I use a minimal amount of SLG’s and i’am for sure limited with them. Probably going to sell this one.

Wallet N°7, black - perfect for my small bags however i do miss a place for bills and in my case, drivers lisence.

Wallet 17x12 cm (not available online and name in the order, monochrome terre de sienne - love the size and use it with the numero un backpack. It’s smooth leather and verry durable.

I live in Europe, so i don’t have to pay import duties.
I had a horrible experience with client service after a misstake they made. Took a lot of time to recieve the right item.
However i haven’t had any bad experience since then.

I love the tangerine shade!!

 

[roxta]

Hi everybody,

A few weeks ago i posted if somebody was interested in pictures of my collection. I used the past weeks to use the new ones before i would review them.

Most recent items:
Le cabas camel -love the size of the bag. The quality is good. I don’t use the more closed option because it limits me in carrying my laptop. I bought it with the free shipping promo and haven’t stopped using it.

Numero un mini, backpack caramel - bought it with the free shipping promo. The straps are a struggle to change. I use it crossbody and leave it like that. The interior is perfect for me, fits all my essentials.

Numero un nano tangerine - love this as a small bag in summer months. Fits the basics (no sunglasses) have some staines because of the handsanitizer.

Numero sept mini, Grey textured - least used bag and have had it for a year. Color is to dark for and bag to small for me. I use a minimal amount of SLG’s and i’am for sure limited with them. Probably going to sell this one.

Wallet N°7, black - perfect for my small bags however i do miss a place for bills and in my case, drivers lisence.

Wallet 17x12 cm (not available online and name in the order, monochrome terre de sienne - love the size and use it with the numero un backpack. It’s smooth leather and verry durable.

I live in Europe, so i don’t have to pay import duties.
I had a horrible experience with client service after a misstake they made. Took a lot of time to recieve the right item.
However i haven’t had any bad experience since then.

The grey Sept is the one I would get..... if it came with silver hardware.

 

[taypolo]

Does anyone have any suggestions on the numero un nano in the burgundy as to whether to get the textured leather or the smooth?
I’m leaning towards the smooth leather but I wanted to see if anyone has experience with the quality of both before I decide.

 

[KHP]

I was wondering if anyone, particularly my fellow Europeans, has encountered difficulties in ordering from the polène website. My birthday is coming up and my sweet husband has been trying to order for a week now. He finally came to me yesterday saying that his creditcard keeps being rejected. We called the creditcard company and they mentioned that as of January 4th, new rules have been implemented in Europe regarding creditcard payments, requiring additional verification.....which Polène does not offer. Therefore, we can't order. Obviously, we have also contacted Polène by now, but I can't be the only one can I? It would mean that they haven't sold any goods within the EU for the last 24 days....

 

[LVsprouseAddict]

Hey KHP,

I have ordered something to Germany on the 17th and I had no issues paying by credit card. I hope the information helps

 

[KHP]

Hey KHP,

I have ordered something to Germany on the 17th and I had no issues paying by credit card. I hope the information helps

Hugely, thanks! I don't want to be going back and forth between polene and the credit card company. We have been using this card for payments around the world, without trouble. We'll see what polene has to say...

 

[LVsprouseAddict]

Hugely, thanks! I don't want to be going back and forth between polene and the credit card company. We have been using this card for payments around the world, without trouble. We'll see what polene has to say...

Happy to help Fingers crossed that you can order your birthday bag soon!

 

[Jereni]

Hi everybody,

A few weeks ago i posted if somebody was interested in pictures of my collection. I used the past weeks to use the new ones before i would review them.

Most recent items:
Le cabas camel -love the size of the bag. The quality is good. I don’t use the more closed option because it limits me in carrying my laptop. I bought it with the free shipping promo and haven’t stopped using it.

Numero un mini, backpack caramel - bought it with the free shipping promo. The straps are a struggle to change. I use it crossbody and leave it like that. The interior is perfect for me, fits all my essentials.

Numero un nano tangerine - love this as a small bag in summer months. Fits the basics (no sunglasses) have some staines because of the handsanitizer.

Numero sept mini, Grey textured - least used bag and have had it for a year. Color is to dark for and bag to small for me. I use a minimal amount of SLG’s and i’am for sure limited with them. Probably going to sell this one.

Wallet N°7, black - perfect for my small bags however i do miss a place for bills and in my case, drivers lisence.

Wallet 17x12 cm (not available online and name in the order, monochrome terre de sienne - love the size and use it with the numero un backpack. It’s smooth leather and verry durable.

I live in Europe, so i don’t have to pay import duties.
I had a horrible experience with client service after a misstake they made. Took a lot of time to recieve the right item.
However i haven’t had any bad experience since then.

Thank you so much for sharing all these photos and your experience! It’s incredibly helpful. I’ve been thinking hard about a numero sept. The small size doesn’t bother me but I really wish I could feel the leather before I buy it.

Does anyone have any suggestions on the numero un nano in the burgundy as to whether to get the textured leather or the smooth?
I’m leaning towards the smooth leather but I wanted to see if anyone has experience with the quality of both before I decide.

I have the terracotta un nano in smooth leather and I LOVE it. I think I would only get this bag in smooth leather. I have the mini in the grained leather which I also like. But IMO the textured leather on the nano is not as great an option because the bag design is a soft and feminine look while the textured leather seems more structured and formal. Just my two cents tho!

 

[suhkrukirss]

I was wondering if anyone, particularly my fellow Europeans, has encountered difficulties in ordering from the polène website. My birthday is coming up and my sweet husband has been trying to order for a week now. He finally came to me yesterday saying that his creditcard keeps being rejected. We called the creditcard company and they mentioned that as of January 4th, new rules have been implemented in Europe regarding creditcard payments, requiring additional verification.....hich Polène does not offer. Therefore, we can't order. Obviously, we have also contacted Polène by now, but I can't be the only one can I? It would mean that they haven't sold any goods within the EU for the last 24 days....

Hi) I have the same problem - couldn't place my order yesterday because of additional verification. I'm from Estonia. Don't understand why Polene do not solve this problem and why do not offer to pay via PayPal, for example.. By the way, these diffiiculties I experienced only with Polene.. I'm upset( waiting for the official answer.