Hi! Does anyone else have a crooked S-lock on theirPochette Metis?
I bought it in October 2019 and have not been wearing it every day, most of the time it has been once or twice a week at its most. I have started noticing the crookedness some time ago, but due to the COVID-19 lockdown that was not my priority of course. More or less once the restrictions have been lifted, in June, I took my bag to the boutique (I am in Vienna, Austria If that matters), and the SA, after having examined it for 20 minutes or so, told me nothing could be done to fix it. He actually took the bag away and, as he said, also asked his colleagues to take a look. They reportedly measured the bag from all sides, to make sure that this was not a manufacturing flaw, and apparently it is not (that’s what he said). When I started inquiring why this had happened, he told me it could have been because of the way I wear the bag, like if I wear it crossbody and it’s tilted on one side, that’s where the crooked lock could be coming from.
Now, I have to admit, I am the kind of person who rarely questions what “experts” tell (kind of stupid, I know), so I “bought” his what now seems to be quite a clumsy explanation, and went home. But ever since then I have been watching all kinds of youtube reviews, I also read a few threads here, some relating to the crooked lock. So far I have only seen complaints about the crooked lock of brand new bag, so I was wondering whether any of you have had this issue after some months/years of wearing the bag? If so, did you manage to get if fixed? I am going to the boutique this Saturday again, and this time I will try to insist that something be done about it. It looks so horrible to me, and it does not matter whether the bag is empty or full, hangs on my shoulder or sits on the table – the lock is crooked all the same way.
I don’t know if that is important, but this was my first and only purchase from LV, so it’s not that I am a cherished VIP client whom they would not want to lose…
Many thanks in advance for all your tips, I am preparing myself mentally for a fight xD
I bought it in October 2019 and have not been wearing it every day, most of the time it has been once or twice a week at its most. I have started noticing the crookedness some time ago, but due to the COVID-19 lockdown that was not my priority of course. More or less once the restrictions have been lifted, in June, I took my bag to the boutique (I am in Vienna, Austria If that matters), and the SA, after having examined it for 20 minutes or so, told me nothing could be done to fix it. He actually took the bag away and, as he said, also asked his colleagues to take a look. They reportedly measured the bag from all sides, to make sure that this was not a manufacturing flaw, and apparently it is not (that’s what he said). When I started inquiring why this had happened, he told me it could have been because of the way I wear the bag, like if I wear it crossbody and it’s tilted on one side, that’s where the crooked lock could be coming from.
Now, I have to admit, I am the kind of person who rarely questions what “experts” tell (kind of stupid, I know), so I “bought” his what now seems to be quite a clumsy explanation, and went home. But ever since then I have been watching all kinds of youtube reviews, I also read a few threads here, some relating to the crooked lock. So far I have only seen complaints about the crooked lock of brand new bag, so I was wondering whether any of you have had this issue after some months/years of wearing the bag? If so, did you manage to get if fixed? I am going to the boutique this Saturday again, and this time I will try to insist that something be done about it. It looks so horrible to me, and it does not matter whether the bag is empty or full, hangs on my shoulder or sits on the table – the lock is crooked all the same way.
I don’t know if that is important, but this was my first and only purchase from LV, so it’s not that I am a cherished VIP client whom they would not want to lose…
Many thanks in advance for all your tips, I am preparing myself mentally for a fight xD
I think your bag looks truly lovely, but I wear hermes and am not an LV person. however, you might get more info from two existing threads:
