Update on the repairs on my 1956 Rouge H Kelly 35….
If you remember, Hermès told me on May 19 that I should receive a quote in 2 weeks. I waited a full week after that, making sure to check my junk folder along with my email inbox, and…nothing.
Well, after having to drove 40 minutes each way and physically go to the store because they did not respond to two phone calls/messages I left 3 days apart or an email I sent last Saturday to the SA I have been working with (can’t honestly call him my SA now since he couldn’t be bothered to acknowledge my email or respond), I was told they would not work on my Kelly. It was “damaged beyond repair”. The SA helping me said a manager claimed to email
me about it, but I verified my email address and have been checking my multiple times a day for two weeks just to be sure I did not miss it. Nobody from Hermès sent me an email. The SA went to the back and brought me my bag and said he didn’t understand why they said it was damaged beyond repair. To be honest, I don’t think it ever left the store. I realize I am not a high dollar customer, but I did want to purchase there regularly. Now I am left with a very bad taste after this transaction and feel pushed aside/unwelcome. I took it to a local well reviewed leather shop, who took it in and said it was not that bad, that they have seen (and repaired) far worse. I will let you know how it turns out. Their estimate was less than I expected and included work on the inside pockets that Hermès would not do.