So frustrating they wouldn‘t do anything about it?! It looks in untouched condition. But be aware, a handle replacement will cost you over 1000usd. If Hermès keeps refusing to SPA it, I would take it to leathersurgeons and ask them to do it. It looks like the handle needs a new „under-piece“ and overall a bit of color touch ups and potentially re-sewing. They are alot cheaper as well and will do things Hermès wouldn‘t. Honestly I‘ve seen bags return from the SPA looking almost as bad as they were before. Sometimes they just don‘t want to touch much of the bag. And a heavily used bag with a brand new handle will just look silly.1956 Kelly 35 retourne in (I think) Rouge H Box. Needs some restoration, but not too much. A little bit of imperfection makes her look like the grand dame she is. I was floored at the quality!!!View attachment 5082515
Great find, and I assume you got it at a great price as well! Well done.