I actually hope that is the case because the inconsistencies and exceptions just devalue everything they try to do - either do it for all or don't do it, but I just feel like I've heard all of this before and still there are ways for SAs to get around it. I didn't mean to imply that I know anything first hand bc I haven't asked to exchange, I'm just going by previous experience. I just wouldn't be surprised if people have done exchanges for other items but don't want to say because they don't want to ruin it for themselves. I also wouldn't be surprised if coach changes the policy again - they would lose alot more money if people return rather than exchange - personally if I couldn't get the 30% but got a bag that didnt work, I would just return it rather than exchanging for a bag at fp- I guess I would wait for the next pce or buy it elsewhere.Has nothing to do with the relationship. I have a good one with my SA and have never had problems before. She said Coach is being strict about this now.
I'm interested to hear what happens for op in this case with shoes.