Has nothing to do with the relationship. I have a good one with my SA and have never had problems before. She said Coach is being strict about this now.
I actually hope that is the case because the inconsistencies and exceptions just devalue everything they try to do - either do it for all or don't do it, but I just feel like I've heard all of this before and still there are ways for SAs to get around it. I didn't mean to imply that I know anything first hand bc I haven't asked to exchange, I'm just going by previous experience. I just wouldn't be surprised if people have done exchanges for other items but don't want to say because they don't want to ruin it for themselves. I also wouldn't be surprised if coach changes the policy again - they would lose alot more money if people return rather than exchange - personally if I couldn't get the 30% but got a bag that didnt work, I would just return it rather than exchanging for a bag at fp- I guess I would wait for the next pce or buy it elsewhere.
I'm interested to hear what happens for op in this case with shoes.
Last edited: