- Dec 28, 2013
What's the deal now with PCE exchanges? I ordered a pair of shoes with the 30%, if I wanted to exchange the style! will they do that and let me keep the PCE?
Has nothing to do with the relationship. I have a good one with my SA and have never had problems before. She said Coach is being strict about this now.I get the impression they are able to do it, but its a matter of whether they will or not. Some people have said their stores are staying firm that you can't reuse pce on anything other than a different color same style, but shoes seem like something they should make an exception for. I would just ask an SA you have a good relationship with. You seem like you have been a very good customer, so hopefully they will let you! I understand the need for their policies, but if they apply them inconsistently what's the point?
My longtime SA told me that Coach sent out a directive 3 weeks ago that no more exchanges or using the PCE before/after the given dates. You can exchange for different color/same style, but nothing else. I wanted to exchange for different size, but am stuck (the 30% one that just expired) as they won't let us do that. It is kind of ridiculous if you ask me. The same style different color should be same as same style different size.....
Nope, I backordered a mini Preston but after finding out it is too small for me, I wanted to change to the regular size (same color just bigger size) and they wouldn't let me use the 30% off that I had used on the mini. They have previously for years, but now Coach won't allow it.Wait, maybe I'm misunderstanding. You want the same shoe, same color, but a different size and they won't let you exchange? O.o