melikemochi said:I know many of us on the purse forum have regular SA they purchase from... but what of those who do not purchase often and do not know the SAs?
After picking out the item I would like to purchase, checking it for flaws, and letting the SA know this is the one I want... they usually go in the back to package it up for you while you pay. I do not actually get to see them put that particular item into the dustbag and box and wrap it up. Then they just hand you the item all wrapped nicely in the LV shopping bag. I don't know about everyone else but I am always paranoid about:
1) Whether they gave me the EXACT SAME bag as the one I had picked out and not some other one that may have flaws. Maybe they got it mixed up or purposely switched it.
2) Did they include everything that comes with the bag?? (Including a dust bag in the right size and the lock, and the box that comes with the lock?)
Last time I purchased the SA put the lock on for me and did not give me the box for it! I do not know if she just gave me a used one that was lying around or if she simply forgot to include the box. Nevertheless I do not leave the lock on my bag and now I do not have the original box to store it in. It's just a box but it sucks nevertheless!! So yes, now... as much as I would like to open my new LV items, wrapped like a present, in the comfort of my own home... I feel the need to open it a few feet outside the LV store where there might be benchs and check to make sure everything is okay like a crazy woman!
Also, after reading hk1004's post about her ordeal returning her trouville it occured to me that SAs may try to take advantage of our significant others or dear hubbys and other male friends who may be purchasing items. I have found that women are more likely than men to check every detail on the bag for flaws of any kind or severity before purchasing where as men... I can sooo picture my SO doing this.. simply walk in, ask for the one you want, and say 'pack it up' and leave right afterwards. Most guys don't know to check for flaws, or make sure the dustbag is there and in a size that fits. In hk1004's case the SA gave her hubby a used/display item and then blamed them when they tried to exchange!! They almost were unable to exchange as they were blamed for the flaws.I am always afriad if my SO purchases for me. What if he comes back without a dustbag? In my experience stores often refuse to give you another one. Worse yet, what if he comes back with a used bag? Or a scratched one? Or a stained one?
So yes, now I feel super paranoid!
Oh and last point, I have read so many posts about people given a hard time by SA when exchanging. The SA's don't own LV, it doesn't cost them anything to exchange especially if the customer is given something that is flawed so I don't get why some feel the need to be so mean and rude about it.
I Totally understand ! I remember going to LV and just getting a luggage tag and it was one that I specifically selected, the vachetta all nice and new. Then, the SA when into the back, and came out with the item packaged. I just left the store not thinking anything really. I got home, plopped onto my bed, and opened the box, and lo and behold, what do I notice right off the bat....
The Luggage tag is old and worse (!) It was dirty with what appeared like someone with oily hands had touched it.
I went back the next day, and made a little bit of scene and basically asked them why the thing I choose was not the thing they put in the box.
I get fed up when they go to "the back" to do something - I'd rather he just wrap it in front of me.
Basta!
LoL (there goes my Italian coming out of me)
