Hello Ladies... I am in a bit of a pickle here...
so I have sold one of my Miu Miu purse on Jun 30. the buyer is in France and I live in Canada... so I sent it express with tracing & signature confirmation.... I have followed up with the buyer once to see if she got the package after 2 weeks... but no reply...
I got a email from her on Friday and she said that she has not rec'd the package and wondering what happened. I have tracked the package and says that it is enroute back to Canada... which will be delivered back to me maybe tomorrow...
So buyer wrote me again saying below:
So I guess that's why my package was not delivered after a month... so does anyone have any expereience with the French custom? Would it be OK if I resend the package with invoice/packing slip?
so far she has not opened a dispute on Paypal yet........ do you think it will be unreasonable for me to ask for the buyer to pay 50% of the redelivery?! (it will cost me another $70 thru express.... or... have to wait till 45th day to send thru regular airmail....)
so I have sold one of my Miu Miu purse on Jun 30. the buyer is in France and I live in Canada... so I sent it express with tracing & signature confirmation.... I have followed up with the buyer once to see if she got the package after 2 weeks... but no reply...
I got a email from her on Friday and she said that she has not rec'd the package and wondering what happened. I have tracked the package and says that it is enroute back to Canada... which will be delivered back to me maybe tomorrow...
So buyer wrote me again saying below:
Hello we have had an call of Canada because it is necessary to put in the parcel the invoice with the parcel thank you
So I guess that's why my package was not delivered after a month... so does anyone have any expereience with the French custom? Would it be OK if I resend the package with invoice/packing slip?
so far she has not opened a dispute on Paypal yet........ do you think it will be unreasonable for me to ask for the buyer to pay 50% of the redelivery?! (it will cost me another $70 thru express.... or... have to wait till 45th day to send thru regular airmail....)