Outlet Spy Pics!

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#136
LuvsElvis said:
Hi Lizmil,
Does your outlet honor the coupon and give you the extra anyways?
One ASM at Eagan is Super Nice and has given me the coupon. Now it sounds like they are making sure people have card to get extra discount. :sad:

Lynne [emoji3]
Click to expand...
They used to honor coupons if they were "out there" even if you didn't have one. But the management and most of the SAs have changed so that most of the people I have known for some time are no longer there. In fact they opened up a Michael Kors a few doors away and most of the Coach staff defected there.

So I think they probably won't honor any thing unless you have the actual coupon.

I don't mind too much as I'm not really looking to buy.
 
  • Like
Reactions: katev
#141
I went to an outlet in Windsor, ON today and they were were offering 50% off everything (this was in addition to the 20% off FP and 30% off clearance). They didn't give me a physical coupon. The cashier just took off the 50% at the register. I ended up getting a FP with a chocolate brown color that I really liked.
 
  • Like
Reactions: katev
#144
Zuggy said:
Does anyone know if they are honoring the tiered coupon without actually having the coupon? In the past I've received the mailer but not this time.
Click to expand...
I was yesterday at the outlet and I asked (since I did not get it) and the 2 managers that I asked both said you have to have it with you. I think they are really enforcing this, since one of the managers knows me pretty well and in the past she had let me used the coupon a second time in the same day, giving me the same % discount that I reached with my first purchase on my second purchase even though the second purchase was not in the same level of discount. So I think we are out of luck. I ended up buying a few things that for sure would have put me in the 25% extra discount but I did not get it. It's a bummer. I got the last tiered coupon they sent (in Feb I think) and didn't use it and now that I wanted it I did not get it. I think I'll go to the outlet less often and I tell them that's the reason why.
 
#145
MaryBel said:
I was yesterday at the outlet and I asked (since I did not get it) and the 2 managers that I asked both said you have to have it with you. I think they are really enforcing this, since one of the managers knows me pretty well and in the past she had let me used the coupon a second time in the same day, giving me the same % discount that I reached with my first purchase on my second purchase even though the second purchase was not in the same level of discount. So I think we are out of luck. I ended up buying a few things that for sure would have put me in the 25% extra discount but I did not get it. It's a bummer. I got the last tiered coupon they sent (in Feb I think) and didn't use it and now that I wanted it I did not get it. I think I'll go to the outlet less often and I tell them that's the reason why.
Click to expand...

Same thing here. I didn't get any mailer or email which I usually don't but they would still give me the discount as it was noted in my account that I was entitled to one. When I ask about this current sale, the manager said they have no idea what mailing list Coach used but the usual customers (like me) didn't receive this time around. She thinks it could be because they are either trying to target new customers or they are cutting down on the "resalers" who would buy a bunch of stuff to resell. I commented what bull**!!! It's the outlets who allowed the massive buying to these resellers when they weren't suppose to, why should the loyal customers like us suffer for their own policy breakers!? I too am rethinking of shopping there, kinda of a slap in the face to the loyal customers.
 
  • Like
Reactions: lizmil, Suzanne B. and K.E.W.
#146
Chihua5 said:
Same thing here. I didn't get any mailer or email which I usually don't but they would still give me the discount as it was noted in my account that I was entitled to one. When I ask about this current sale, the manager said they have no idea what mailing list Coach used but the usual customers (like me) didn't receive this time around. She thinks it could be because they are either trying to target new customers or they are cutting down on the "resalers" who would buy a bunch of stuff to resell. I commented what bull**!!! It's the outlets who allowed the massive buying to these resellers when they weren't suppose to, why should the loyal customers like us suffer for their own policy breakers!? I too am rethinking of shopping there, kinda of a slap in the face to the loyal customers.
Click to expand...


I've always known and said that Coach shows ZERO loyalty to its best customers! I won't stop collecting their products, because, honestly, most retailers are exactly the same. It's all about the $$$ -- that's the nature of retail. Don't like it? Stop buying their merchandise! What else CAN you do -- it's not illegal to be greedy. :thumbsdown:
 
#147
Chihua5 said:
Same thing here. I didn't get any mailer or email which I usually don't but they would still give me the discount as it was noted in my account that I was entitled to one. When I ask about this current sale, the manager said they have no idea what mailing list Coach used but the usual customers (like me) didn't receive this time around. She thinks it could be because they are either trying to target new customers or they are cutting down on the "resalers" who would buy a bunch of stuff to resell. I commented what bull**!!! It's the outlets who allowed the massive buying to these resellers when they weren't suppose to, why should the loyal customers like us suffer for their own policy breakers!? I too am rethinking of shopping there, kinda of a slap in the face to the loyal customers.
Click to expand...

That "reseller" comment is ridiculous. Last time I was at my outlet, I was told that I had gotten there after craziness had died down. Apparently all of the "resellers" were in in replenishing their stock. I even saw people with bags of bags. So I asked why they didn't enforce their rules (about qty purchased) I got a shoulder shrug but was told that the issue was being worked on. SMH.
My sister gets the coupon. I shop there more and I don't get one.
 
  • Like
Reactions: K.E.W.
#148
K.E.W. said:
I've always known and said that Coach shows ZERO loyalty to its best customers! I won't stop collecting their products, because, honestly, most retailers are exactly the same. It's all about the $$$ -- that's the nature of retail. Don't like it? Stop buying their merchandise! What else CAN you do -- it's not illegal to be greedy. :tdown:
Click to expand...

Wow, don't even know how to response to your comments.

Thank goodness I have my SA's from the retail Coach store. They are fabulous and do go the extra mile for me. Sometimes even stopping me from buying items because they know it will be on sale soon. I know not all have this relationship or experience with retail or any other brands/stores but I suppose we have our limits and do what we need to do to be happy.
 
#149
Chihua5 said:
Wow, don't even know how to response to your comments.

Thank goodness I have my SA's from the retail Coach store. They are fabulous and do go the extra mile for me. Sometimes even stopping me from buying items because they know it will be on sale soon. I know not all have this relationship or experience with retail or any other brands/stores but I suppose we have our limits and do what we need to do to be happy.
Click to expand...


Chihua5, let me clarify my comment. I'm referring to Coach, the company -- as in corporate! NOT the SA's or store staff! As a matter of fact, if you've ever ordered online from the main website, and you have an inquiry about an item, the CS phone rep will not have an answer, because CORPORATE gives them limited information. I don't grasp WHY they keep them clueless, but it trickles down to the loyal customer, subsequently.

I'm just keeping things real, not trying to stir up any controversy. I'm sure IF I had my own SA, he or she would do their best with what limited info they're often given. They seem to be Saints, from what I'm witnessing on TPF.

As far as retailers in general, I order online regularly, and I find the individuals assisting me (like if there's an error or damage in my order), to be beyond courteous and apologetic -- but they still have to follow the protocol of their corporate office, which is not always as user-friendly.

Anyway, I love many of Coach's products and will continue to do so -- it doesn't mean I need to respect the company's ethics. If that makes me a hypocrite, so be it.

PS - As you said yourself "sometimes it feels like a giant slap in the face to the loyal customers" -- yet you will continue to buy Coach products -- that's why they can do as they please, seriously!
 
#150
gr8onteej said:
That "reseller" comment is ridiculous. Last time I was at my outlet, I was told that I had gotten there after craziness had died down. Apparently all of the "resellers" were in in replenishing their stock. I even saw people with bags of bags. So I asked why they didn't enforce their rules (about qty purchased) I got a shoulder shrug but was told that the issue was being worked on. SMH.
My sister gets the coupon. I shop there more and I don't get one.
Click to expand...


Exactly what I'm referring to!
 
You must log in or register to reply here.
Top