Hahaha! I really appreciate the support and backup on this. Definitely comforting to know that you’ve never had an issue not hearing back from them. With the scratches issue, it’s definitely super disappointing and annoying, but I think because of Covid and how delayed everything is already (plus me being super impatient,) I let this one go as I didn’t want to wait a potential 6(!) or more weeks (how long they’re saying returns/exchanges are taking right now!) to get my new bracelet. If it were simpler times, I definitely would have gone to my local boutique for the entire process and skipped all this pain lol.
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Hahaha! I really appreciate the support and backup on this. Definitely comforting to know that you’ve never had an issue not hearing back from them. With the scratches issue, it’s definitely super disappointing and annoying, but I think because of Covid and how delayed everything is already (plus me being super impatient,) I let this one go as I didn’t want to wait a potential 6(!) or more weeks (how long they’re saying returns/exchanges are taking right now!) to get my new bracelet. If it were simpler times, I definitely would have gone to my local boutique for the entire process and skipped all this pain lol.
Are you in Canada? Is it a pre owned item or new? Thanks. Just curious as I’m wanting to order from the US.
Why would you have to pay customs and duty if you live in the US? I would think you just pay your states sales tax
Ok that’s interesting. I would think that it is from Cartier.com then Cartier would have already paid duty and it is incorporated into the US price. Is there anything on the web site that says you are in charge if this? Doesn’t seem fair because if you walked into the store to buy it on US soil and it was already imported there would be no extra cost.
I know, it’s weird, right? I saw some other threads on here not related to Cartier that said they had to pay a customs fee. I’ll need to call Cartier on Monday to ask.
That's *very* weird, though. Europe is served from Amsterdam if you order online. If you order a piece which is not readily available it most likely comes from Switzerland. Not being part of the EU they seem to have the largest warehouse but Cartier handles all custom clearance stuff. It should not be your problem. I believe the US online store ordered it from France but mistakenly sent it directly to you.
There's an interesting finding. When ordering online you see which stuff is available by placing it in your shopping cart. Otherwise it says please call us. So guess what: When looking for a rare piece the availability was exactly the same in the Swiss store, the EU store as well as the US store. That does not make sense.
What makes sense is that your issue fits well to my finding that Cartier's online store is complete chaos. You should have read my posting about it before your order. So you had to learn the hard way. Anyway, please keep us posted.
You can call them today if you like:
TEL. 1-800-227-8437
Monday - Friday (9AM - 9PM EST), Saturday (10AM - 7PM EST)
There's an interesting finding. When ordering online you see which stuff is available by placing it in your shopping cart. Otherwise it says please call us. So guess what: When looking for a rare piece the availability was exactly the same in the Swiss store, the EU store as well as the US store. That does not make sense.
What makes sense is that your issue fits well to my finding that Cartier's online store is complete chaos. You should have read my posting about it before your order. So you had to learn the hard way. Anyway, please keep us posted.
You can call them today if you like:
TEL. 1-800-227-8437
Monday - Friday (9AM - 9PM EST), Saturday (10AM - 7PM EST)
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Wait for the in-store experience. There's nothing better than buying jewelry in person!
ahh, that makes sense. Thank you for the helpful info. Pretty lame to pay thousands and then be hit with a customs fee *I* have to pay for. Yeah, my experience ordering online has been very disappointing. I hope they can cover this, even though it’s only $25 it’s just the principle of it that’s ridiculous. I’ll definitely keep you all posted.
Update: I called Cartier today and they were apologetic about the mistake and told me to email a copy of the FedEx invoice to them so they could take care of it for me. No further action needed on my part!
I got the cleaning kit but not the travel pouch (I think they forgot) and I just didn’t care enough to complain further.
The 3-diamond ring I ordered had a security tag. The box was wrapped in white paper but no wax seal, and there was a gift bag and all the paperwork. It arrived 3-4 days after I ordered but had to return it because it was too big. the credit process took about 10 days.This was early October.