OMG! I got the dreaded letter!

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#226
I'm always speaking in reference to FP, as I've said before, I have no knowledge of outlet both in the sense of how it works, it is different from a FP and as a customer--since there's none near me

and I've said it on the other page..but I didn't say what was in the nvm and that got erased too, there's nothing on the computer a manager can do via client track, that a sales person or stock can't do..knowing how is another mattter but the looking up purchases for a year, whether outlet or fp..is very easy there..not rocket science or even math..

as for why they can't be used as receipt I've explained that it shows nothing but where, how much and when. that's all..so if someone lost the receipt we DO (or I do) look it up first instead of just giving the customer the retail price of the item to exchange..I look up the actual because a lot of times it's less then that..but that's all I'm given..the price, along with where and when..it's much a gift receipt and as said before in a previous post I made here (two pages back I believe) it cannot be used as an actual receipt since there is NO method of payment taken down..if you look at my recent posts here..I've explained almost everything.
lizmil said:
Ms-whitney,

You said you felt you were repeating yourself. Bear with us, a lot of this makes plain sense to you because you have lived with it everyday, but for us notsomuch....

With reference to this post and later ones in the thread,

You were speaking of PF or outlet or both?

If I've got it right managers at both FP & outlet can call up your purchases at their store for one year. If you need to find something for example. But clienttrack they can look up all stores for one year. (so what, exactly is clienttrack?)

So when you return w/o a receipt why don't they just look you up? Or is that a complicated process? That would get rid of the "bad customer you returned w/o a receipt" problem! I know at stores like Target they can look you up for some amount of time by your CC if you don't have the slip. They have done it so fast for me they are done before I even have time to pull out my receipt even when I do have it!

Which functions can outlets do & which can FP, do or are they the same? Can one store "see" what you have bought at every other store? Can FP & outlet cross check eack other. Wow a lot of info Big Brother style at their hands!
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#227
and again, I would never have said anything but another poster already said her manager looked it up and quoted me sayin I was wrong, when I was explaining two different system and she confused it..but she was aware of client track or must be as she said her manager looked it up in the computer and I assure you, besides the very vague clienttrack entry, there's no way to do so past thirty days and if it was from another store..there's more but I really encourage you to reread my post if you really are interested..If I was unsure of something, even the slightest, I would say so. this is something I am so sure of that I'm right I'm willing to say it--

anyways, you may say it's "big brother" but target does do worse as well as gap if they can look up your cc number and refund on the computer! that's something we can't do at coach. cos we don't keep your cc number on file handy like that........
 
#228
Hello, I am a casual poster here. I posted a few times that I am looking for the patchwork Zoe. Just thought I would post my though/opinion on this matter since I am a buyer and I'm not afraid to say that I also re-sell Coach. I sometimes shop there for the soul purpose to resell what I buy. I will be honest and say that I DO NOT buy alot, 4-6 items a store and about every other week. I only shop at two outlet stores. I have been doing this now since last November, so only about 4 1/2 months.
I get asked for my ID almost every time I shop, even when I use cash. I mostly use a CC though. I have probably only returned about 5 things since I started. I will take a loss before I will return anything.
Some of the SAs "know" me. I don't know whether or not they know I'm a reseller though. I always ask for gift receipts and extra tissue.
I have been an Ebay reseller for 5 years now and picked upselling Coach when my hubby lost his job.
 
#230
I wanted to return a purse one time at the outlet but don't have the receipt. One of the manager asked me for Credit Card so she could pull up my previous purchase. Low and behold, after she swiped the Credit Card, my purchase history pop up on her computer screen. I don't know how long of a purchase history was there, but definitely they can call up your purchase by your Credit Card along. Just wanted to shine in.
 
#232
bunnymasseuse said:
It is my understanding there are 3 versions of the "letter": no returns w/o receipt letter, no buying (but you can return what you have w/ receipt) letter, and the "you aren't welcome any more reseller" letter.
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I'm surprised by the third letter -- are there really letters that say no returns on the things you legitimately bought under their liberal returns policy? As a litigator, I would *love* to receive one of those letters! :)
 
#233
CcCcCcCc said:
I wanted to return a purse one time at the outlet but don't have the receipt. One of the manager asked me for Credit Card so she could pull up my previous purchase. Low and behold, after she swiped the Credit Card, my purchase history pop up on her computer screen. I don't know how long of a purchase history was there, but definitely they can call up your purchase by your Credit Card along. Just wanted to shine in.
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I almost said bs until I reread and saw outlet :p
 
#234
Ah, now I totally get your user name. Nice. :graucho:

If I ever get one of these letters I'll let you know. Go get em tiger!!

loupole said:
I'm surprised by the third letter -- are there really letters that say no returns on the things you legitimately bought under their liberal returns policy? As a litigator, I would *love* to receive one of those letters! :)
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#235
hah I didn't see that!

pls let me know if you see a version of that bunny, with info blocked out.

I have never seen such letter

only ones I know of are those for those who return thousands without receipt with a few months/a year

and those who buy crazy multiples

in fact, this is not the customer I spoke of eariler, whom I know and have a work friendship with (meaning friend made of because of work, she doesn't work with me obviously)


anyways this lady is FAMOUS for stealing in our area and returning without receipts..one day she got a letter and since then she does still shop around coach..and my manager had to take a return from her cos she had a receipt..so yeah..that one sounds strange bunnym
 
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#236
loupole said:
I'm surprised by the third letter -- are there really letters that say no returns on the things you legitimately bought under their liberal returns policy? As a litigator, I would *love* to receive one of those letters! :)
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Yes, there is a case I know of that the letter states no returns on items purchased AFTER the ban letter. So in other words, you can return anything prior to the letter, with receipt, and use any merch credits that were issued prior to the letter. I assumed the loophole :p for them is the statement that the person would be able to buy in any store, but just not return if he/she chose to do so during the ban period...so that was made clear upfront. I also know the person made a couple of purchases after that and then had to sell the items because no returns were allowed.

It's not my letter, so not my interpretation either obviously, but this matter was also discussed with LP because after hearing that, I did suggest that the person check about the repair policy issue since obviously you sometimes receive credit based on that outcome. At that time, a breakdown was given of each scenario, and apparently repair issues are fine at any time before or after the letter (and any of those type of credits may be issued and used at any time). LP said they would revisit the case later to see if the ban could be lifted.

Please let me know if there is something I'm missing here, in case I can help point this person in the right direction to get help. I had also wondered at the time about chargebacks and how that would be affected too. TIA!
 
#239
some small businesses have the sign 'right to refuse service' provided of course, that it is not discrimination based on race, age (where appropriate e.g. alcohol), gender, sexuality..those types of reasoning

of course, just cos it doesn't say it on there, doesn't mean they don't have the right..

also, refunds are not mandatory, they are a privilege that most if not all companies honor, but since its something they decide it differs company to company, the return policy that is
 
#240
Wow this got way off topic. IMO its sad the OP got the letter, but honestly we dont know all the details, so I am not going to start boycotting Coach because of it. Hopefully everything works out for her.
 
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