OMG! I got the dreaded letter!
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I keep reading about this happening at the register, but I can't see where the op said that, I thought she just received the letter. Can anyone explain? And if she did get told at the register OMG!
DD used to work for FP Coach and she said their computers did not have that info, just name adrees etc.
if she worked in the past two-three years she was misinformed..
also the nvm is because I'm pretty much repeating myself. anyone interested can always go back and read
also the nvm is because I'm pretty much repeating myself. anyone interested can always go back and read
She did, she worked for them for about the past 2 years, ending about 8 months ago when she took another job. Hmm, I'll have to ask her again.
Here is the original post...it was given at the store in this case.
The other returns ban I know about, the person just received the letter at home one day.
Ms-whitney,
You said you felt you were repeating yourself. Bear with us, a lot of this makes plain sense to you because you have lived with it everyday, but for us notsomuch....
With reference to this post and later ones in the thread,
You were speaking of PF or outlet or both?
If I've got it right managers at both FP & outlet can call up your purchases at their store for one year. If you need to find something for example. But clienttrack they can look up all stores for one year. (so what, exactly is clienttrack?)
So when you return w/o a receipt why don't they just look you up? Or is that a complicated process? That would get rid of the "bad customer you returned w/o a receipt" problem! I know at stores like Target they can look you up for some amount of time by your CC if you don't have the slip. They have done it so fast for me they are done before I even have time to pull out my receipt even when I do have it!
Which functions can outlets do & which can FP, do or are they the same? Can one store "see" what you have bought at every other store? Can FP & outlet cross check eack other. Wow a lot of info Big Brother style at their hands!
Hey Suzzeee, it's good to see you! Don't see you here very often anymore!
What you said is so true! Of course everyone has a choice in life (including making a purchase or not), but the SAs certainly DO encourage purchases and returns at both outlets and boutiques. I never walk out of any of their stores without at least one SA trying to get me to "buy and try", or "order and try...return on the spot if you don't like it" if I ask about it and it's not in stores. Everyone has encouraged me to buy and never commented on my returning except for the whole issue of the store taking the hit for the return (i.e. not my problem..refer to policy on receipt that says returns to any store!)
. Sorry, but I feel a bit mislead, especially when I recently realized I was on the radar for being a reseller because of my purchasing volume. :s I very rarely make returns to the outlet, so I don't think that was factored in...I return mostly to the boutique simply because I order sight unseen more from the boutique, and the bags cost more, so I'm pickier in general and will return if I find a reason to. Outlets I am usually there in person to see if I want to buy, and if I return, it's usually because I didn't notice a problem with the bag till I got it home...it's frequently chaos, and I'm chatting with SAs (my bad!). Or, sometimes I get it for a friend/family member, and they decide they don't want it, and I return if I don't want it either. I can think of a handful of times this has happened, though, out of all the purchases between DH and myself at the outlets in the past year.
And really, whether they do or not push sales personally to the customer's face in either venue, Coach invites it anyway. They focus on making the customer happy, which also includes a way too liberal return policy, they offer free shipping so that you are not stung should you decide for any reason you don't want it...the list goes on. They blow fp deletes out at the outlet for RIDICULOUS prices. Stores make certain concessions for customers to encourage them to buy. We are totally encouraged to buy, buy buy.. and actually, I would expect that, BUT... there should be boundaries, and those boundaries should be clearly defined for the consumers. This is what bothers me, and the fact they can't tell you what those boundaries are (SO many inconsistencies and general misinformation city), that it bothers me even more! I agree with you Suzzeee, in that it does make me question why I am supporting this company.
I think my answer simply is that I like the products. I don't know that I have a huge respect for the company otherwise at this point, and I am being totally honest. Sometimes I feel stupid for buying their products for a lot of reasons...not just this issue.For sure they do need to tighten up their returns policy, and really, what I want to know is exactly what is the perceived normal (or maximum) amount of returns, purchases, or anything else?? I'm sure we all have a good idea of excessive...as in, if you return almost everything, then maybe the brand isn't for you, and outright abuse (returning used items, etc), but seriously...what do they expect to happen with the policy they currently have??
I have more respect for Lord and Taylor, who recently tightened up their returns policy after dealing with the same abuse..much like Costco did. L&T also clearly stated and warned their customer base beforehand too. I really have no issue if they clearly state their policy. For a long time, I shopped at Burlington Coat Factory, and they had a short exchanges only period until they recently changed it to include returns.
And as for the outlets and shopping, you're right! It took me two days to decide if I was going to purchase a specific Gucci bag when I was at the outlet because of that, and even longer for me to decide to purchase a Chloe, since that one had to be shipped to me since I wasn't at the outlet at the time (and they also have a no returns policy). I was happy with both bags, but I wanted to make sure since I would be left to sell (heaven forbid), gift, or shove the bag in the back of the closet if I didn't want to keep it. I ALWAYS factor in the store's policy when shopping for sure!
Why do they even offer a returns policy in the first place?? To take the risk out of shopping and encourage people to buy. If it's too skewed one way or the other, then you get what you get, plain and simple.
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It is my understanding there are 3 versions of the "letter": no returns w/o receipt letter, no buying (but you can return what you have w/ receipt) letter, and the "you aren't welcome any more reseller" letter.
Well, the returns ban letter I know of for a specific case states that you can return anything prior to getting the letter (that is, purchases made prior to can be returned), but no returns (including no merch credits issued and used) after that point. Repair issues are allowed, and apparently you can use any credit you get from that. So, you can purchase, but just not return.
There is another no receipts ban, but you can return with receipt....just not without receipt.
And of course the "not welcome period".
But it seems there are variations on that. I don't know if it depends on the person making the decisions as to what or how much they ban the person from doing, or what...and they seem to say that you can revisit the topic again after a while and see if they might lift the ban. I think that's more for returns issues, though.
The reseller thing is a combined thing or just sheer volume, (this coming from someone I know was about to be banned). So you purchase a lot and return. They sometimes expect resellers to return what doesn't sell, so they look at volume plus returns...or just volume and a combo of multiples purchases, etc...anything that is considered a flag when purchasing. They also try to tie volume purchasers with ebay accts, etc.
There is another no receipts ban, but you can return with receipt....just not without receipt.
And of course the "not welcome period".
But it seems there are variations on that. I don't know if it depends on the person making the decisions as to what or how much they ban the person from doing, or what...and they seem to say that you can revisit the topic again after a while and see if they might lift the ban. I think that's more for returns issues, though.
The reseller thing is a combined thing or just sheer volume, (this coming from someone I know was about to be banned). So you purchase a lot and return. They sometimes expect resellers to return what doesn't sell, so they look at volume plus returns...or just volume and a combo of multiples purchases, etc...anything that is considered a flag when purchasing. They also try to tie volume purchasers with ebay accts, etc.
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I was wondering the same thing, I did a return once without a reciept and told the sa I should be in the system, thinking she could just look up the transaction. She told me that they had no way to find that kind of information.
My other question is when doing an exhange or return for what ever reason the receipt reason is always changed mind. Sure when I return a damaged bag that I didn't notice the flaw at the time of purchase I guess I changed my mind. But really it is going back due to quality. I have always wondered if damaged bags some how count against the sales quota for the store and if sa's should of pulled the merchandise before it was sold?
Y'all - I have done a LOT of thinking over the weekend. Struggling, actually, with myself. Some of you might remember the jackass SA that I dealt with at Edinburgh last fall. Between the ever-looming threats of bullshiznit ban letters, the Russian Roulette pricing between the FP and outlet stores, and the fact that I have to drive 5 hours to get to an outlet, and refuse to pay FP anymore after my ordeal with my Mom's Parker, I am moving on. I have jettisoned MOST of my Coach collection (notice the past tense on that verb - they are GONE, so I am not soliciting sales here, as I have nothing left TO sell), except for a few tdf pieces that I MUST keep, and I am done with Coach. They'll get NO more of my money (and the few pieces I've kept are mostly from Bonanzle or the Military Exchange - I got rid of everything I'd bought at the outlets except 2 bags and a couple tiny accessories). Ms. Minkoff has some great designs, and I am SURE that she won't turn me and my hard-earned money away, or ban me for owning too many of her bags. Coach has gotten over-rated, and their egos have gotten over-inflated. I'm not playing anymore. I'll still lurk from time to time, but I'm done. I wish you all well in your pursuit of Coach happiness - I appreciate your friendship over the last 9 months! The ladies (and gents) in the Coach subforum have been the BEST part of being a Coachie!
I just wanted to say we will miss you here
... though I understand your decision and hope you have a lot of fun with Minkoff!- Status