OMG! I got the dreaded letter!

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#151
kuishinbomeow said:
OP, I am sorry for you have to face such a letter. Call the customer service on Monday, and tell them about how disappointed and humiliated you are with the letter. I keep all my receipts and my purchase, except a few that I bought as gifts for my mom, sister and SIL.

My mom is coming next month, I need to keep in mind to be moderate. I think I will just give her cash to buy the things she wants.
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Sometimes I pay in cash and they still track my purchases...

OP, just curious here. Is your mom from another country? Is there any reason that the SAs or Coach would suspect that she could be taking a bunch of Coach merchandise somewhere to resell? I'm not saying that nor do I think it but it sounds like someone at Coach has jumped to the wrong conclusion.

I agree with BL. If I ever got a letter from a company saying they didn't want my business, I would be more than glad to oblige them. There will always be another business with a hand out for me to put my money in it!

I say keep what you love and tell em to stick the rest! I would return it all!
 
#152
Ms-whitney, (& others)

You mention "transactional proof." That perked up my ears. Can you or anyone else elaborate?

Several questions:
My returns have fallen generally into the following categories:

1) I just bought this & they then put out a 20% coupon. Return & re-buy. (our place won't PA a coupon.)

2) What was I thinking? I've had "x" for "y" amount of time, I won't use it, back it goes.

3) I just bought x, y, & z something else has to go back to justify the purchase.

I tend to talk too much ~VBG~ & usually tell the SA the reason. Sometimes I am asked, sometimes not.

I suspect most of us return along these same patterns. ~~ Any thoughts?
 
#155
lizmil said:
Ms-whitney, (& others)

You mention "transactional proof." That perked up my ears. Can you or anyone else elaborate?

Several questions:
My returns have fallen generally into the following categories:

1) I just bought this & they then put out a 20% coupon. Return & re-buy. (our place won't PA a coupon.)

2) What was I thinking? I've had "x" for "y" amount of time, I won't use it, back it goes.

3) I just bought x, y, & z something else has to go back to justify the purchase.

I tend to talk too much ~VBG~ & usually tell the SA the reason. Sometimes I am asked, sometimes not.

I suspect most of us return along these same patterns. ~~ Any thoughts?
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This is me too lizmil! Well, mostly #1, but yes, I've been guilty of returning for all three reasons. I am always asked by the SA why I'm returning and when it's #1, I'll be honest and tell them....They sometimes give me the 'stink-face' but hey, at least I'm being honest....

I always wonder why they even bother to ask though, because when I look at my receipt it always says, "changed mind" as the return reason code, so I guess they don't have a, "consumer was being a savvy shopper and trying to save some bucks because our pricing policy is so flaky" return code reason!
 
#156
whome109 said:
Oh the gifts for extended family are def. not generous, I'm talking about those toss out 9.99 key chains and those wristlets for $15 dollars...and like little bags for like $50 bucks....
If for extended family elders, I buy those discounted handbags under $100..
so you see what I mean Coach outlet having 'economical' gifts --
where else can you find that?

I only go beyond the $100 marks for grandmas, moms and sisters --
don't get me wrong, I'm not that generous!

I got other things to buy for myself then spend it on everyone else!:D
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Sorry this happened to you OP :hugs:

OMG. I do this as well, last year I went home for New Years. :s Now, it is entirely culturally unacceptable to show up empty handed, especially for new year's! so I stopped at the outlet mall, got tons of stuff, Polos for my uncles, Nike/Puma stuff for cousins, Fossil watches, CCO makeup, and of course, Coach stuff like wristlets for my little cousins, and a larger bag for my "favorite" auntie.

AND this year my brother is going back, and given what a hit my gifts were, and the fact his GF loves coach, we both went up there w/ our 20% off coupons (I did the email this to a friend so he'd have his own) and we had our list of cousins and aunties, and he even picked up some belts & billfolds for uncles. He made his purchases on his own account, but I bought some stuff too--we split the costs of a couple larger handbags but I paid for them and he paid me back. What's to stop them from accusing us? :shrugs:

I suppose it's time to reconsider this as a gift option. :thinkin: Honestly buying gifts is the only reason I've shopped at Coach. They're affordable, unavailable back home, so it's very "exclusive," and they're practical. There are plenty of other outlets that sell discounted goods, I suppose they will get my money, when we were actually in the middle of planning my Mom's shopping "spree' for the gifts my dad & her will take this summer.

Prior to going back home last year I bought one bag, two pairs of gloves, and an ipod mini case, in the four years prior, so definitely not a substantial sum at all. And recently (last year b/c of the 50% outlet sale) I started buying those gifts, spent maybe $500/time, which is more than my other purchases combined. :confused1: Their loss, because I certainly don't need to shop somewhere where I'm perpetually afraid of being accused of being a reseller or serial returner and banned. The only time I ever sold on ebay was when I downsized my collection to clear out some debt, AND none of it was coach.
 
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#157
Hi,
I would definitely call Customer service or LP from Coach. That is wrong!!!! I used to work at Kohls and they flagged me because I bought and returned a lot. I had to call LP and tell them that I do buy and return. (I don't like trying on clothes at the store so I bring them home! ) Just like Coach I buy and then decide what I like and don't like.

Lynne :D
 
#159
CA-Anonymous said:
This is me too lizmil! Well, mostly #1, but yes, I've been guilty of returning for all three reasons. I am always asked by the SA why I'm returning and when it's #1, I'll be honest and tell them....They sometimes give me the 'stink-face' but hey, at least I'm being honest....

I always wonder why they even bother to ask though, because when I look at my receipt it always says, "changed mind" as the return reason code, so I guess they don't have a, "consumer was being a savvy shopper and trying to save some bucks because our pricing policy is so flaky" return code reason!
Click to expand...

LOL :p

That really irritates me. I questioned it on 2 occasions. The first was when an SA typed in the wrong item # (didn't realize til I got home because the price was the same & 2 digits were reversed... order was already in process at JAX). The 2nd time JAX sent me the wrong bag (how that happens I'll never know)! I was told there were no options for either of those situations, so that's like the default code or something along those lines. It sucks that it looks like I changed my mind for their screw ups!
 
#160
baglady39 said:
First of all, let me say that we all know that outlets are inconsistent. I have never been asked to do anything other than sign a receipt, and I've actually never been asked for my DL. However, my husband has because his signature got hard to read on the back of the card. I think usually, unless you return without receipt, the outlets I shop at don't do that. I have seen one case at one outlet where I observed someone in line filling out info, but I took that to mean that the SA was not able to understand the customer due to a language barrier...it was at the cashwrap, but possibly wasn't related to the specific trans...hard to know. In another case, someone wanted to buy gifts, and they had a few MFFs and wristlets, and they were asked for their DL and had to fill out paperwork in order to be able to purchase the items...not excessive IMO, but I guess with the bags they hit over 3 with the different colors (it's the style number, not the color, that matters...so even 3 bags of a diff color count). In that case, they had the info in case they returned to buy more. The manager specifically said it was to track resellers, and they wanted to make sure the woman wasn't...so by signing the slip, the woman was swearing she wasn't a reseller.

Still, though, I don't know if we can look at any of this as common fact. There's just too much inconsistency with the company in general...even the prices can be diff from outlet to outlet. Sometimes it's a difference in east coast/west coast. I wish that the entire company was on the same page and make it clear to all customers!
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Thanks, that makes sense. And the inconsistency is just crazy. I do remember seeing someone fill out paperwork when they were buying a TON of things... like multiples of at least 10 different bags + alot of accessories. They must have filled up at least 15 huge shopping bags.
 
#161
honuhonu said:
Well, shoot, if we are at the mercy of whether or not an SA has a problem with us as a person on any particular day, shouldn't we ALL be worried?
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that's exactly why there has to be transactional history/proof

let's face it, all companies ask employees to be aware of certain behaviors eg where I am now--money laundering, terriorist funding. etc

this answer is for below cos iPhone browser sucks--transactional proof means they go through your purchase history to see if you brought excessive of exact style exact color for reselling..or loads of returns without receipt etc



lizmil said:
Ms-whitney, (& others)

You mention "transactional proof." That perked up my ears. Can you or anyone else elaborate?

Several questions:
My returns have fallen generally into the following categories:

1) I just bought this & they then put out a 20% coupon. Return & re-buy. (our place won't PA a coupon.)

2) What was I thinking? I've had "x" for "y" amount of time, I won't use it, back it goes.

3) I just bought x, y, & z something else has to go back to justify the purchase.

I tend to talk too much ~VBG~ & usually tell the SA the reason. Sometimes I am asked, sometimes not.

I suspect most of us return along these same patterns. ~~ Any thoughts?
Click to expand...
 
#164
^^Yup, whatever they need! In one case where someone got the ban letter for returns, they went back to the early 2000s to find some discrepancy...and it was supposedly a single discrepancy, which may have been store error according to what the recipient said based on a conversation with LP.

In all honesty, I get the impression that it starts with the store, and then it's up to LP to prove something...and I'm sure in some cases the store WANTS to get rid of a customer, but there's little to nothing that can support a letter. In the one case I'm speaking of, if I know everything about the story I THINK I know, it seemed they were grasping at straws (and even LP seemed to admit that). I think the bottom line is there may be some need for concern when someone has a real problem at the outlet or boutique (i.e. you get on their radar through an altercation or purchasing/returning habits...or they can tie you to your Ebay sales). I guess that's the warning clue, and then you are flagged. If they turn it in and there is anything in the file, they can act. Problem is, you never really know the whole story, and I'm sure it varies from case to case. I guess they are sending out more letters than in the past, at least that's what LP claims, but it's probably still a pretty low number. Obviously other companies have restrictions too...we hear about it occasionally on here as well, which is something I never thought about before at all. Outside the whole concept period, I really don't like the way Coach humiliates people with it... but in the returns ban letter I know about, they sent it directly to the customer's home address, so that person did not face any public humiliation. I can't think of anything more horrible than to walk up to pay and the cashier loudly announce that you can't purchase because here's your letter...and make a big deal of it. I understand it's been VERY humiliating to people who have received these letters, and that's just not right!! I can't imagine any respectable company would do something like that!!
 
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