I just went onto eBay and had a message from one of my buyers. I had recently sold some brand-new cosmetics that hadn't even been opened by me. The message said:
"i have received my item. there was a dead bug resting between the lid and the glass bottle. why?"
I was a bit floored especially by the "why" at the end, as if I put the bug there as a joke or something. I really didn't even know how to respond. I finally just apologized and explained that I never even took the lid off the bottle, so I had no idea the bug was there. I assured her the item was brand-new and apologized again.
I just wasn't sure if she was fishing for a partial refund or full refund. Do you think I should have offered one? Now I'm worried about the feedback I'll get as well since she hasn't left me any yet.
"i have received my item. there was a dead bug resting between the lid and the glass bottle. why?"
I was a bit floored especially by the "why" at the end, as if I put the bug there as a joke or something. I really didn't even know how to respond. I finally just apologized and explained that I never even took the lid off the bottle, so I had no idea the bug was there. I assured her the item was brand-new and apologized again.
I just wasn't sure if she was fishing for a partial refund or full refund. Do you think I should have offered one? Now I'm worried about the feedback I'll get as well since she hasn't left me any yet.