You can respond to her neutral explaining the situation. But be calm so she won't have ebay remove it.Thanks.
I guess it just bothers me because I TRIED to email her and ask how she wanted to resolve it but never heard from her. I mean, at least communicate with the seller before you off and leave a neutral for no reason. I can see being annoyed if she had paid a large amount and there was something terribly wrong with it, but she paid .99+$2.75 shipping and there was nothing wrong with it other than what I noted in the description.
I'm glad neutrals don't count towards your percentage, but I hate looking at my feedback and seeing that ugly gray dot sitting there rather than the green positive sign that it should have been.