My Bombay Satchel is in the Hands of LovinMyBags as we speak. Barb is very nice and helpful but she just emailed me today saying she had been out of the office for a few days so give her some time on the email.
I was panicky about my bag so I called them and Barb was the one who answered and helped me on the way to getting my bag fixed. No paint for me. Spilled Coffee.