OK, I made my decision, it went back. I don't regret the decision because I made myself take it back out of the box and try it on, and the strap is really a deal breaker. It is just not long enough for cross body, and it doesn't stay on my shoulder well for a shoulder carry. As much as I love this bag, I want this bag to be a workhorse for travel and carrying my laptop and stuff. I definitely need a cross body. A new strap would have added over $300, and the original strap looks great with the bag so it seems like a waste to me.
I did check out the Palermo, but they only had a PM, but I really liked it! I think the GM Palermo will definitely be my it bag, and maybe with the savings I can also justify a Speedy or something else! On a side note I was not so pleased with the customer service at LV SF. The bag arrived to me last night and was returned at noon today. The way they inspected it made me feel like a criminal. I've never seen that happen before, and would never do that in front of my customers (I own a store). Also, I let him know that I wanted to most likely exchange the bag, but he just processed the return and handed me the receipt. No help with other bags, not even really a glance at me. Not that it should matter, but I was dressed well with my Balenciaga bag, and I'm in my 40s, so not young! I'm so not impresse, but in the end I spoke to someone about the Palermo and she seemed nice and even took my name to call me, so
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