Thank you for the reassurance. For the most part of the morning before the store opens for me to contact him, I was struggling within myself about the fear that I may not be able to find another one, really FOMOing. Plus, I am not good with confrontations. After comparing my 2 other bags against this one over and over, I just can’t accept it!!
Official MOYNAT Thread
- Thread starter birkel
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I have a question— is the black glazing on the handle supposed to be toward the back or front? I think it looks better going towards the back. On my Gabrielle, it’s going toward the back. The Gaby I received today, it goes toward the front and I don’t think it looks as good.
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Wow, it looks to me that the handle was either sewn incorrectly or attached backwards. All the Gaby and Gabrielle handles I've ever seen have either had the seams/glazing facing directly upward or slightly towards the back. Come to think of it, most leather-bound handles I've seen are oriented the same way (vertical seams, maybe slightly backwards facing), with the exception of double-handles which often have the seams facing towards each other.
I've attached some images here for reference: Gabrielle (credit: TRR), Gaby (credit: AFF), Lorin (credit: Peter Nitz), Bolide 31 (credit: Hermes)
Thank you for the info and pictures! Goodness that bag is in worst shape than I thought! I am so glad I didn’t keep it & really hope they don’t sell it to anyone else.
Of course, and I feel terrible for you to have had such a disappointing experience! I also agree with previous posts that I personally would've returned the bag as well. It's very concerning that these types of mistakes are making it through quality control...
Also, to add to my previous post: the Rejane handles do have a double horizontal seam and double glaze (front/back). Maybe someone got confused??? I'm just trying to rationalize this error. Bonkers.
That’s so sad. The inner lining of my newly bought Gaby BB was quite scratched too, I was thinking how a new bag could look this scratched, and I also found some small stains on the lining too. And what made me decide to have an exchange is the peeling leather at the bottom. Luckily the SA was very understanding and after seeing the pictures she offered to request a brand new one from Paris.
I did not check the bag as I would with my previous Chanel purchases, after reading your experience, I will with the replacement bag.
Yes, that’s why I felt the need to share my experience. I am glad everyone in this community is so knowledgeable and willing to share. I was hoping to post beautiful pictures of my new baby instead of what I have to share today. Yes, I hope you will get a perfect one!
Oh my goodness. i am so sorry about your Gaby. I am absolutely floored that that backwards/twisted handle passed quality control…it is just so wrong. You would think Moynat would have caught that error from across the room! I am so glad you are returning the bag. i think it would just make you sad. Admittedly, I am a bit OCD, so I can imagine that if I carried her I would spend the whole day fruitlessly trying to twist the handle into its proper position. Pure misery.
First, the fact that both you and @bkee received flawed “new” bags almost immediately after the new regime began is so worrisome. If this is a sign of things to come I think I might cry. Ramesh…we miss you so much!
Second, I will cross all my fingers and toes that you find your dream Gaby and that when you do she is absolutely perfect! I am so sorry that you had such a lousy experience, but i hope you find your perfect replacement soon. ❤️
Yes, absolutely so since it’s been on my wishlist for so long. I will probably try to reach out to the Paris store directly instead. The customer service was so amazing there. But I am not sure if the SA who helped me is still there.
Just reading about these experiences it seems like they try to sell shelf bags or exchanged ones... I'm thinking maybe because they focus too much on producing new models (and capacity was limited for the last year) and don't have enough new Gabys to sell?
In any case it doesn't feel right to settle for a bag that's not up to a usual Moynat standard.
In any case it doesn't feel right to settle for a bag that's not up to a usual Moynat standard.
That is exactly right, they only have one in store, and it is a shelf bag, even though it was stored in a drawer and still have all protective stickers on, but this is the bag they show customers, there are 3 boutiques here in Hong Kong, and that was their only stock.
Your Gaby handle looks like a defect to me. My Gaby and Gabrielle PM and all the bags i have seen in M store have the handle glaze upwards in order for the bag to be more comfortable to carry.