Official MOYNAT Thread

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#2,208
Newbie88 said:
I love the clutch! Would you mind sharing how much it costs? Thanks!
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I didn’t write down the price of the clutch in yen, but from memory it converted to $AU6,xxx which I thought was rather expensive. That was the price for the rare orange satin calf which would be more expensive than the normal carat calf. Also remember luxury in Japan is more expensive than most other countries!!!
 
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#2,209
Christina001 said:
I bought Réjane in New York store over the phone and I received my bag yesterday. When I open it I saw a long scratch on the metal part with no protecter, one of the bottom part also same problem, even though I can see th bottom with no gold color anymore. I thought they sent a display item to me. I read the policy that they do not refund and only exchange and store credit in 10days. It is weird, I place the order and receive this bag, it already pass 10days. I called the store and they said let me wait and will call back. Spent 4800 dollars and get this bag and service. Not worth it.
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That is horrible! I also shop with the NYC boutique remotely and have had a great experience working with them. A new bag should arrive in pristine condition. I would expect them to make every effort to resolve this for you. Please update us to let us know what happens.
 
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#2,211
Christina001 said:
I bought Réjane in New York store over the phone and I received my bag yesterday. When I open it I saw a long scratch on the metal part with no protecter, one of the bottom part also same problem, even though I can see th bottom with no gold color anymore. I thought they sent a display item to me. I read the policy that they do not refund and only exchange and store credit in 10days. It is weird, I place the order and receive this bag, it already pass 10days. I called the store and they said let me wait and will call back. Spent 4800 dollars and get this bag and service. Not worth it.
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That’s horrible! The 10 days is not from the date of purchase, but when you signed for it (received it). Keep us updated. They should do right by you.
 
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