I bought Réjane in New York store over the phone and I received my bag yesterday. When I open it I saw a long scratch on the metal part with no protecter, one of the bottom part also same problem, even though I can see th bottom with no gold color anymore. I thought they sent a display item to me. I read the policy that they do not refund and only exchange and store credit in 10days. It is weird, I place the order and receive this bag, it already pass 10days. I called the store and they said let me wait and will call back. Spent 4800 dollars and get this bag and service. Not worth it.