Official Coach Spring/Summer 2018 Thread

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#1,202
holiday123 said:
That is odd. Are you in USA? My SA keeps looking and as of Wednesday she said there is no info in the system about that bag. I can't imagine that it wouldn't come with the top handle from Coach too, but you never know. I remember a rogue that was department store exclusive that had a rainbow long strap, but no shoulder straps.

It's now sold out on Coach UK, but I don't see a top handle in any of their photos:/ I do notice, however, that the mailbox 24's have the top handle pictured, but not mentioned in the description which is also odd.
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Yeah, I’m in the US and was using the US chat. I asked specifically since the link I was using for the US if it was available from Jax and she said it was available.

I have the Rogue with the Rainbow strap, that’s why I was trying to get the info on the smaller strap.

Coach CS rarely is consistent or makes sense...
 
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#1,203
ziztur said:
That's not really true. When I was on the hunt for my desperately wanted rainbow rocket fob, the chat person was able to see one in stock. I called Coach and they could not find it, but the chat person suggested I talk to an ambassador and when I did, she was able to find it and mail it to me. Without the Coach chat person, I would have never gotten my fob.
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I didn't know about ambassadors. The chat people work for Needle. Several years ago, there was a discussion on the forum about it, and a few members got jobs doing the chat. They work from their home and only have access to the public website. I don't know how a chat person could see stock. Possibly during regular business hours they have Coach employees helping with chat if there aren't enough Needle people.
 
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#1,204
I have dealt with them about 2weeks ago and they really spend time with you. About 30 min convo, we e-mailed back and forth with pics of what I was looking for. She’s able to get into different dept stores inventory. Great help. I’ve had these experience twice. She gave me her name and email - actually spelled it and it was a coach.com address. It was a great experience.
 
#1,205
zinacef said:
I have dealt with them about 2weeks ago and they really spend time with you. About 30 min convo, we e-mailed back and forth with pics of what I was looking for. She’s able to get into different dept stores inventory. Great help. I’ve had these experience twice. She gave me her name and email - actually spelled it and it was a coach.com address. It was a great experience.
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Email isn't the same as chat. Chat is the thing that pops up when you look at the site, and you communicate by typing, like texting.
 
#1,207
whateve said:
Email isn't the same as chat. Chat is the thing that pops up when you look at the site, and you communicate by typing, like texting.
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Yup. Actually know what chat is— probably I wasn’t too clear in my post. Called the Coach CS and I was directed to this person name ********** and she went on did the work. While I was on phone with her, she directed me to email her pics of the stuff I was interested in then she emailed me stuff that she thinks what I was looking for. She was able to get to stockist inventory. I was looking for something that I don’t have style #. I don’t do pop up CS chats , sometimes they just take time so I just call.
 
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#1,208
zinacef said:
Yup. Actually know what chat is— probably I wasn’t too clear in my post. Called the Coach CS and I was directed to this person name ********** and she went on did the work. While I was on phone with her, she directed me to email her pics of the stuff I was interested in then she emailed me stuff that she thinks what I was looking for. She was able to get to stockist inventory. I was looking for something that I don’t have style #. I don’t do pop up CS chats , sometimes they just take time so I just call.
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Yeah, calling is probably a better way to get something who knows something about Coach. The chat feature is usually a waste of time.
 
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#1,209
whateve said:
Yeah, calling is probably a better way to get something who knows something about Coach. The chat feature is usually a waste of time.
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I've only done the chat feature one time. It was on a Saturday morning when my SA was off and I wanted to see if there were any of that royal camera bag left in JAX. The chat person "said" they checked and there still was a limited number, but I would have to order through the 1-800 number. I called and was able to purchase the bag. Now I don't know if she was really able to access inventory, but it did work out that time for me.
 
#1,210
zinacef said:
I have dealt with them about 2weeks ago and they really spend time with you. About 30 min convo, we e-mailed back and forth with pics of what I was looking for. She’s able to get into different dept stores inventory. Great help. I’ve had these experience twice. She gave me her name and email - actually spelled it and it was a coach.com address. It was a great experience.
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That's interesting you say they can get into different department stores inventory because when I was searching for the ice pink kisslock camera bag, my SA sent me a screenshot and said she would be able a hold of it for me if I was interested. The screenshot showed she was on a site called the Neiman Marcus Group LLC.
 
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