Official Coach CHAT Thread!!!

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Hi all, first time poster long time lurker on the Coach forum. I really appreciate all of the knowledge that is on this forum and I hope that someone can answer this. I placed a phone order with CS yesterday for a boutique bag that is on sale. I got an email today saying it is delayed and under my account it says backordered. Fingers crossed I receive it. My question is on my emails the order details has a green check mark and the number 34. This doesn’t show up under my account order details. What does that check mark and number mean? Number left is stock? Thank you for any info!
 
I'm new to the Coach world and have been wowed by the designs and quality while I was shopping for gifts. The details and craftsmanship are impeccable and worth its price. The shearling pieces are incredible and the sale price seem to good to be true for the premium materials and attention to detail May I ask if Coach does special orders for their bags- an iconic bag in a different leather or even exotic skin?
 
I'm new to the Coach world and have been wowed by the designs and quality while I was shopping for gifts. The details and craftsmanship are impeccable and worth its price. The shearling pieces are incredible and the sale price seem to good to be true for the premium materials and attention to detail May I ask if Coach does special orders for their bags- an iconic bag in a different leather or even exotic skin?
Welcome to Coach! They don't do SOs.

ETA: awhile ago, they had a MTO for the Rogue style. I don't think they are doing it anymore. They also have the Coach create shop where you can add embellishments to bags.
 
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Hi Coachies! does anyone have the 411 on whether we are going to get these lunar New Year releases in the States? They are totally cute and my family loves 大白兔。
https://www.coach.com.cn/white-rabbit.html
I have no idea. They usually have something for lunar New Year. I've never seen them do so many styles for it though. I wonder if we will just get a few.

ETA: all those items, and not a single purse charm? What were they thinking?
 
Hi Coachies! does anyone have the 411 on whether we are going to get these lunar New Year releases in the States? They are totally cute and my family loves 大白兔。
https://www.coach.com.cn/white-rabbit.html
The US items are not at all the same as the China releases. https://www.coach.com/shop/new/featured/lunar-new-year-gifts
I guess White Rabbit isn't big enough here that Coach execs think it will sell well enough.... I have to wonder the US items have a bunny design that certainly isn't happy looking, wouldn't that be bad luck? :huh::confused1:
 
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There are now some cute rabbit items at Coach outlet. I like the Nolita because ... I just like the way Nolitas look. But then I felt bad because it looks like they are whipping the rabbit

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There are now some cute rabbit items at Coach outlet. I like the Nolita because ... I just like the way Nolitas look. But then I felt bad because it looks like they are whipping the rabbit

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Are all of the outlet lunar pieces going to repeat the carriage theme, so a dragon and snake will pull the carriage in the next few years? But year of the horse will be not special then. Or maybe the carriage pulls the horse for that year???? :confused1:
 
Are all of the outlet lunar pieces going to repeat the carriage theme, so a dragon and snake will pull the carriage in the next few years? But year of the horse will be not special then. Or maybe the carriage pulls the horse for that year???? :confused1:
Point taken, they are not very original! And I think you are actually on to something, because I see a Year of the Ox :lol:
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I saw a year of the tiger with Rexy in a tiger costume. Maybe cuter stuff will come out of the retail store?

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No, wait, the retail store has all those creepy dead-looking rabbits. Shame, as I'm a big fan of rabbits generally, having had them as housepets. I'm a horse, though, so I hope there's something cooler for year of the horse other than the carriage pulling the horse. :lol:
I don't know who Randy the Rat is, but here he was chilling on some Coach tote

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Just needing to vent to fellow bag lovers who would be able to validate this awful customer experience that is being totally INvalidated right now on the phone with customer service. Check out these photos of bag #1 damaged and the “replacement” in worse shape and also missing crossbody strap. The apathy on the other end of this line is amazing. Bloomingdales just lost my respect.





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Just needing to vent to fellow bag lovers who would be able to validate this awful customer experience that is being totally INvalidated right now on the phone with customer service. Check out these photos of bag #1 damaged and the “replacement” in worse shape and also missing crossbody strap. The apathy on the other end of this line is amazing. Bloomingdales just lost my respect.





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I'm so sorry. That's horrible!
 
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