Oh, good point. On one of my Brahmin wallets, a stitch came loose like this. I actually contacted them to ask what I should do, as Brahmin will repair within 2 years of purchase (one year always, 2 if you register the product on the website), which is amazing. They said I could just cut it and if there was a further issue to contact them again, which I was fine with. I did and it didn't unravel further, so I thought maybe I could do the same thing here. But now that you mention it, maybe I'll ask
Coach customer service directly for advice. I'll either leave it or cut if, but I doubt I'll be paying to fix this bag. It's not worth it to me to pay extra for that. I'm getting the impression that Coach does not repair anything at all, especially not for free, which is kind of disappointing because they're in the same price range as Brahmin so I would kind of hope for the same level of customer after care. I'm either going to have to upgrade my opinion of Brahmin customer service, or downgrade my opinion of Coach's ...