They have always given communications and videos on the new items with details on leather types and other neat to know details like what's being done in Tokyo. But it's up to the sales associate if they wanted to pay attention and absorb the details. Sadly, my few experiences with Chat have been useless.
Official Coach 1941 Fall/Winter 2019 Thread
- Thread starter MonsieurMode
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Chat now is Coach's CS staff, but before they switched a couple years ago, it was not. They geared the chat reps as personal shoppers, but didn't quite make the distinction to their customers as: 800 # = Customer service, Chat = Personal shopper. So people would assume we had the same abilities as CS, and we did not. Now, I believe they are all CS, so they should have details the 800 # has.
I have to wonder if they keep them more on a need to know basis now, because one clueless SA I can understand. Multiple at different locations? That's disconcerting.
I'm wondering if/when they will update the pics/description for the floral tabby 26. Also worried what else will be incorrect when they launch the rest of the line. Does anyone know if the kaffe fassett pieces well be excluded from next PCE? I'm still drooling over the tabby 26 but disappointed it actually has brass hardware. I would probably consider buying it with PCE to see how I feel about it in person though.
I like it but it's not my favorite shoulder/crossbody bag. I'm fairly tall, (5' 7") & the crossbody strap is too long. I don't wear bags crossbody, just on the shoulder. I have it on the next to last hole (only because taking it to the very last one looks awkward because it the goes past the end of the strap, if you know what I mean) & it still sits lower than I'd like. I like to be able to touch the bottom of the bag with my hand at my side. This is nowhere near the case. See mod shot. Otherwise, I like the quality & organization of it. Personally, I wish the top handle was stationary & didn't flop down. I don't know if "improvements" will be made to this next batch or not. The photos on the UK site show an all leather interior. Color me very suspicious of their accuracy after my floral Tabby situation. I'm suspect the smaller Willis will be too small but praying it's just right. Time will tell.
Thanks again for posting these!
Has your tabby 26 shipped yet?Alright, I took a chance and ordered the Tabby 26 in the Kaffe Fasett print. I went to the store in Scottsdale and tried the 26 on in the snake print. It doesn't hit me in the armpit, but the medium sized Tabby did. The SA I was talking to tried to tell me the bag was sold out...Even though the site shows it in stock. So a couple hours later after mulling it over I ordered over the phone with CS as an attempt. She ordered it with no issues, so I'm not sure if he was misinformed or saying that to get me to try a solid print or what. I was, however, informed by CS that there is warehouse maintenance occurring, so orders are taking longer. Whatever, I just want to see this elusive bag in person! And @Teagaggle if it comes with pewter hardware, we can swap
That is long. Ok. Thank you for the mod shot.
Yes the photo of the Willis shows leather, but description says fabric. Don't know why it's so hard for them to get the details right?
No it hasn't, and ironically I emailed CS to see of they have a ship date because its been a week and a day since it was ordered. I ordered amid the warehouse maintenance thing, but I was hoping I'd at least have a shipping notice by today.
Darn....I was still hopeful for a miracle with Pewter hardware
I thought since FOS was active it meant the warehouse was up and running again.
What I want to know is, does the bag they're photographing, either with pewter hardware, or with a leather lined interior, actually exist, and if so, where can I find them! Haha!
I got to be honest, the Cassie has been my go-to bag. That thing is just so freaking easy and functional and I just love it to death! I really really hope they come out with more colors with dark hardware so I don't have to dye any more!
Everyone has a lot of love for Cassie. I'm just waiting for a color I need. Green w/pewter hardware please! And if I'm venturing into dream world I'll take regular vs. C turnlock, smooth glovetanned leather w/leather lining too!
Well I'm glad I contacted them, I get an email response stating my purchase didn't go through, even though when you pull up the order number it states processing! I check the acct it was slated to be pulled from and sure enough, the hold was dropped. No one reached out to me, the bank or Coach for this! So I call to give them dh's card (he wanted points for the order) and even though I spell his name out for the rep, when I looked at the updated order status, she spelled it wrong! I call back again to let them know of the error, and am told that only an ambassador can change details of an order, and they closed 27 min ago! I swear if it gets declined again I will scream. Why is this becoming such a hassle??? I swear if this had taught me anything it is to only ever purchase from a SA in a store...Darn....I was still hopeful for a miracle with Pewter hardware
I thought since FOS was active it meant the warehouse was up and running again.
Omg, what a pain!!!! I swear this line has a curse on it!!
I really wish the Cassie had a 1941 type lining. It would have elevated the perfect bag even more.