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This whole situation stinks... literally and figuratively!Same here hunny, I asked my SA when she thinks I might get my K back, but because H has been closed for 3 weeks they are probably back logged. Let's cross our fingers that our babies get back to us in Spring 2014!Thx for the update with your K babe!! Mine is off to Paris also. My SM does know of this issue as well but had never heard of the problem in Epsom. I felt like he doubted me so I called the boutique this morning to talk but he reassured me that Paris is aware of the issue and they "will do what needs to be done to make it right".
I must admit, I have separation anxiety. I miss my Jewel so much already
Same here hunny, I asked my SA when she thinks I might get my K back, but because H has been closed for 3 weeks they are probably back logged. Let's cross our fingers that our babies get back to us in Spring 2014!
From what I understand, our bags can't be fixed. The problem is in the leather so it's not like that are going to disassemble the bag and put new pieces....The bags will need to be replaced. I hate to be negative but it won't be qwik
Thx for your encouragement and support.Well, I went to my boutique today to finally deal with this odor issue once and for all. I really think my SA and SM think I'm crazy. The problem is that it is cold in DC right now and the smell is not obvious in the cold. It is extremely offensive in the heat. Why did I wait so long to take it in? Well, I purchased the bag in April.... and it wasn't hot then. It wasn't hot until July actually. I think I first noticed the smell in July/August? I thought "WTF is that smell...did I do something... did I set the bag in something stinky?" I was actually wiping the bag down with a damp cloth, inside and out... never stopped wearing it bc I felt like it needed to be "aired out" as much as possible. I was just praying the smell would go away, eventually. I knew if I took the bag to the boutique, they would send it away and I just couldn't deal with that at the time. But enough is enough. My SM did admit that there have been known issues with the smell in "other leathers" but not in Epsom (which is what my bag is). He did not specify which leathers but my immediate thought is that all of the bags I know of that have this issue (2 others), they are lined in Chevre. I'm not sure why he would say that since I HAVE NOTHING TO GAIN by making this complaint. I'm confused.
Sooooo, the bag is off to Paris. My SA wrote "Skunk Smell" in the description of the issue. I hope Paris takes this seriously bc the last thing I want is them to not smell anything and just send it back to me after months of separation. Does anyone have any experience with sending bags back to Paris? Does the SM send a more thorough description or call them?
It's no secret that I'm madly in love with my little Jewel. I hope this can be fixed.I get the impression that this is going to be a long saga for me.
But i didnt really suspect it was coming from the bag yet.
Hi Nico, hi IF, OMG I have the exact same problem!! I just got an epsom k28 from my boutique a month ago. When i open up the box at home, the skunk smell came out quite strong. DH thought it was my breadth!!
After that i kept it back into the box to wait for xmas coz it was suppose to be my xmas gift. So on xmas day, i used it for the very first time. We went to the city walking around for whole day & DH kept smelling the skunk smell following us around & in the car too. We were still debating what to do last night. Thanks to Chincac, she alerted me about this thread.
The temperature now is cold, & i can still smell the skunk odor. I can't imagine how it would be in summer! And my kelly is an SO!! Aaahhh... heartbreaking....
DH is a nose, so we evaluated the bag, smelling patch by patch. And we discover that the chevre lining inside smells like regular leather. The skunk smell really comes from the epsom leather.
After reading both your posts, i have decided to also bring it into the store to report it to my SA & hopefully the SM would be understanding & will send my bag to Paris.... But i'm so sad coz its an SO & is my xmas gift from DH....
I hope both your bags will be replaced with new ones. Hoping mine would be too but since it is SO, i don't know what are they gonna replace with....
Keeping my fingers crossed.
