Odd leather smell

[Israeli_Flava]

IF - Just went back a few pages to see your response and glad that the local store is taking care of it for you. I hope it will be a short wait and that they will replace your B. They are still making this color so should not be a problem. I hope you get it back just in time for Spring. You look so good in bright colors.

Thanks hun!!! Yes, Jewel has been gone for about a month now. No word yet but I have not called to ask either. I'm scared that they will try to "clean" my bag too. I'm not happy to hear this is a solution for some as I don't feel this type of issue can be resolved through "cleaning". The smell is intense SKUNK... it's just terrible to think I could get this bag back and it smells this summer & then I'm back at square one having to deal with this again I''ll die.

 

[MYH]

Ladies - I have been reading this thread and have much empathy for all of you with stinky bags! I hope that H makes things right with all of you and provides new bags. But, now I'm worried about my new kelly. I have been living in the northeast where it has been bitterly cold this year and am moving to LA soon. I am so afraid my togo kelly will turn out to be a stinker when I take her to warmer weather. I have stuck my head deep in the bag and only smell a leather smell. I have had my kelly for 2 weeks now. Would I have detected a skunk smell by now?

 

[Israeli_Flava]

Ladies - I have been reading this thread and have much empathy for all of you with stinky bags! I hope that H makes things right with all of you and provides new bags. But, now I'm worried about my new kelly. I have been living in the northeast where it has been bitterly cold this year and am moving to LA soon. I am so afraid my togo kelly will turn out to be a stinker when I take her to warmer weather. I have stuck my head deep in the bag and only smell a leather smell. I have had my kelly for 2 weeks now. Would I have detected a skunk smell by now?

Please don't be paranoid hunny but just put your bag in a sunroom in the direct sunlight.... or a window sill... with the sun on it. It will emit a smell this way, even in the cold weather.... with the sun shining on it.. if it's going to smell, it will smell this way. From what I was told, the togo smell is more intense and when you open the box it will smell. Some ladies have smelled their bag immediately, some it took months... All I know is for me...My bag was Epsom... and it did NOT smell immediately. Mine was on the front seat of my car, in the sun when the smell was first was detected... in the summer sun.

 

[chkpfbeliever]

Thanks hun!!! Yes, Jewel has been gone for about a month now. No word yet but I have not called to ask either. I'm scared that they will try to "clean" my bag too. I'm not happy to hear this is a solution for some as I don't feel this type of issue can be resolved through "cleaning". The smell is intense SKUNK... it's just terrible to think I could get this bag back and it smells this summer & then I'm back at square one having to deal with this again I''ll die.

That is exactly the smell that I got last year on my Gold GP: SKUNK. I should have started a thread here but I was a bit timid to raise the issue after my SA ignored my ask several times. If Jewel goes back to Paris, I think they will replace rather than clean.

Crossing my fingers for you dear !!

 

[MYH]

Please don't be paranoid hunny but just put your bag in a sunroom in the direct sunlight.... or a window sill... with the sun on it. It will emit a smell this way, even in the cold weather.... with the sun shining on it.. if it's going to smell, it will smell this way. From what I was told, the togo smell is more intense and when you open the box it will smell. Some ladies have smelled their bag immediately, some it took months... All I know is for me...My bag was Epsom... and it did NOT smell immediately. Mine was on the front seat of my car, in the sun when the smell was first was detected... in the summer sun.

Thanks IF! She is sitting by a huge window now and I will take a sniff in a couple of hours.

 

[Nico_79]

Ladies - I have been reading this thread and have much empathy for all of you with stinky bags! I hope that H makes things right with all of you and provides new bags. But, now I'm worried about my new kelly. I have been living in the northeast where it has been bitterly cold this year and am moving to LA soon. I am so afraid my togo kelly will turn out to be a stinker when I take her to warmer weather. I have stuck my head deep in the bag and only smell a leather smell. I have had my kelly for 2 weeks now. Would I have detected a skunk smell by now?

The smell wasn't noticeable to me until I wore her out during the summer when it was fairly hot. Are you able to turn up the heat in your car and get it toasty? The bag should start to emit a skunk odor that definitely cannot be mistaken for leather smell!

Edit - just saw the window technique. I hope all goes well!

 

[MYH]

The smell wasn't noticeable to me until I wore her out during the summer when it was fairly hot. Are you able to turn up the heat in your car and get it toasty? The bag should start to emit a skunk odor that definitely cannot be mistaken for leather smell!

Edit - just saw the window technique. I hope all goes well!

Hmmm...might need to take her out for a spin with the heat full blast to see what happens. She's sitting in the window right now as IF suggested. I'll try the heat test tomorrow. Thanks Nico

 

[Israeli_Flava]

That is exactly the smell that I got last year on my Gold GP: SKUNK. I should have started a thread here but I was a bit timid to raise the issue after my SA ignored my ask several times. If it goes back to Paris, I think they will replace rather than clean.

Crossing my fingers for you dear !!

Yes dear, that is why it took me months to get up the courage to bring my Birkin in. After wearing her for months, I thought they would laugh at me. Well, it turned out worse than that...then H decided to correct that treatment... now I wait. It's a VERY uncomfortable position to be put in as a customer. I feel that the SM at my store hates me now & I really didn't DO anything but be a loyal customer of his store

Thank u for your good vibes

 

[Israeli_Flava]

Hmmm...might need to take her out for a spin with the heat full blast to see what happens. She's sitting in the window right now as IF suggested. I'll try the heat test tomorrow. Thanks Nico

Yes, I suggest both tests. When I took my bag in the second time... I DID BOTH... I had the bag on my dashboard in the sun and the heat was like JAMAICA in my SUV hahahaaha I wanted to ensure she smelled the SKUNK. For me, the sun brought out the smell...then the heat INTENSIFIED the smell....

 

[Nico_79]

Lucky you! Let us know how it looks - and smells. Ha!!

Yeah, I'm concerned about this so-called cleaning because, like you said, I was under the impression that there is nothing that can be done about the smell. Interestingly, I just googled "cause of bad odor in leather handbag" and a link came up to handbag care on the Burberry website. It says that improper processing of the hide can lead to moisture retention and odor causing bacteria, mold or mildew. They give several solutions for removing the smell, so maybe it's just a matter of Hermes using some kind of solution to kill the bacteria. That doesn't explain why some are getting new bag replacements and others aren't. I guess I will just have to wait until I get it back and hope for the best.

Swezfamily, I will definitely have to do the sniff test. I don't even care if I'm in the store, I'm going to smell my bag as soon as they open that darn box!!

Hmm interesting it led you to the Burberry site and even if they clean it to kill the bacteria now, doesn't that mean it can re-occur since it's the leather that is the issue?

YEA!!!! That is great news! So eager to hear your review when you pick her up.

Thank you dear Nico. We shall see if one appears for me. I think to myself...do I REALLY want to have to ask every seller to warm up the bag and smell all over to make sure it is skunk-free. They will think I am crazy!

Even if you do have an SO with funk, that should not be an excuse for inconsistency in H's resolution. If they see the skunk odor as a problem that can only be remedied with replacing the entire bag, they should do that for ALL bags...regular and SO. Their less than stellar customer service for clients who are spending $$$$ is really annoying me.

hrhsunshine, I will definitely do an update. I am praying to the H gods this one is okay, I don't know what I'll do if it's skunky??

As for your dream bag, I think if the seller is aware there is an smell issue they shouldn't have a problem heating the bag for you. If I were a seller I'd be concerned about bringing in inventory that has a QC issue too, it would be damaging for my reputation.

Nico I'm so happy they have replaced your bag. Looking forward to seeing your new baby and the smile on your face

IF, I cannot wait until Friday! I am so excited to finally have my K back into my arms! Sounds like a long lost love...

 

[Israeli_Flava]

Thanks IF! She is sitting by a huge window now and I will take a sniff in a couple of hours.

One of my friends who just got her SO in togo did this and that was all it took. No heat. She took the bag back to her store and the bag is in Paris now.

 

[Israeli_Flava]

That is exactly the smell that I got last year on my Gold GP: SKUNK. I should have started a thread here but I was a bit timid to raise the issue after my SA ignored my ask several times. If Jewel goes back to Paris, I think they will replace rather than clean.

Crossing my fingers for you dear !!

Oh I forgot to ask.. did your SA ever replace ur GP? Or she just ignored u???

 

[chkpfbeliever]

Oh I forgot to ask.. did your SA ever replace ur GP? She just ignored u???

Yes, I got the cold shoulder and maybe it was ONLY a GP so they don't think that it is worth replacing or cleaning it. I smell it right away as soon as it came out from the box. My first impression was: This could be fake if I wasn't getting it from H. I've never experienced this smell from any leather goods I got from H so I thought it would go away. It never did and to a point that I can't stand that I've to let it go. It is sad. At least I found comfort that I'm not alone and that H is addressing the problem.

Live and learn. I'll be more assertive next time if this ever happens again.

 

[hrhsunshine]

Yes, I got the cold shoulder and maybe it was ONLY a GP so they don't think that it is worth replacing or cleaning it. I smell it right away as soon as it came out from the box. My first impression was: This could be fake if I wasn't getting it from H. I've never experienced this smell from any leather goods I got from H so I thought it would go away. It never did and to a point that I can't stand that I've to let it go. It is sad. At least I found comfort that I'm not alone and that H is addressing the problem.

Live and learn. I'll be more assertive next time if this ever happens again.

So very sorry about your experience with the GP and the SA. That kind of response is inexcusable.

 

[Nico_79]

Yes, I got the cold shoulder and maybe it was ONLY a GP so they don't think that it is worth replacing or cleaning it. I smell it right away as soon as it came out from the box. My first impression was: This could be fake if I wasn't getting it from H. I've never experienced this smell from any leather goods I got from H so I thought it would go away. It never did and to a point that I can't stand that I've to let it go. It is sad. At least I found comfort that I'm not alone and that H is addressing the problem.

Live and learn. I'll be more assertive next time if this ever happens again.

Oh no! Can't believe H treats customers this way!! Argh! Makes me so angry for you ladies!