Cleaned??? How will they clean this skunk funk from the leather?? Was your bag togo? I'm not happy to hear this news at all.
Yes, togo. I wanted details from my SA regarding exactly how it was going to be cleaned, but he wasn't able to offer any info. I hope that whatever they are going to use to try to get rid of the smell doesn't harm the hardware or change the color of the leather in any way. He also didn't have any response regarding why other people are getting their bags replaced, but mine is just getting a cleaning. He just wants me to wait and see what the final result is on mine. Luckily, right from the beginning, my boutique has been great about trying to get the issue resolved, so I'm fairly confident that if I'm not happy with the smell when it comes back, they will try to get me a new bag.
Thanks hun!!! Yes, Jewel has been gone for about a month now. No word yet but I have not called to ask either. I'm scared that they will try to "clean" my bag too. I'm not happy to hear this is a solution for some as I don't feel this type of issue can be resolved through "cleaning". The smell is intense SKUNK... it's just terrible to think I could get this bag back and it smells this summer & then I'm back at square one having to deal with this again
I''ll die.
Please report back with an update after you talk to them. It sounds like Nico got a brand new bag, and Glamourbag has been waiting for a long time for hers, so I'm guessing she is getting a new bag too. I'm curious to find out what the solution will be for you - and if I'm the only one just getting a cleaning.
Ladies - I have been reading this thread and have much empathy for all of you with stinky bags! I hope that H makes things right with all of you and provides new bags. But, now I'm worried about my new kelly.
I have been living in the northeast where it has been bitterly cold this year and am moving to LA soon. I am so afraid my togo kelly will turn out to be a stinker when I take her to warmer weather. I have stuck my head deep in the bag and only smell a leather smell. I have had my kelly for 2 weeks now. Would I have detected a skunk smell by now?
I didn't detect any smell when I picked it up at the boutique and not when I brought it home and put my things in it either. The next day, I noticed it in the car. It was very cold out, so I had the heat cranked and it was also a sunny day and the bag was on the car seat in the sun. I thought it was a dead skunk outside that I was smelling. When I got home I put the bag in an armoire on our first floor and the next day when I opened the cabinet door the smell hit me and I immediately knew what it was. I then put the bag on a table in front of a sunny window and it eventually stunk up our whole first floor, and I could even smell it slightly on the second floor - and we have a very large home.
Swezfamily, I will definitely have to do the sniff test. I don't even care if I'm in the store, I'm going to smell my bag as soon as they open that darn box!!
Hmm interesting it led you to the Burberry site and even if they clean it to kill the bacteria now, doesn't that mean it can re-occur since it's the leather that is the issue? :thinkin
Same here regarding the sniff test! When I took my bag back in to be sent to Paris for evaluation, the store was the busiest I have ever seen it and I did feel bad because I felt like we were making a bit of scene. My husband and I had our noses right up to the bag, smelling it, and different SA's came over to smell it too. Most of the customers were staring, I'm sure wondering what the heck we were doing.
I wonder if Burberry has a problem with stinky bags? Yeah, I'm worried about that too. I'm hoping that they can remedy whatever is causing the bacteria to grow so that it doesn't come back.
One of my friends who just got her SO in togo did this and that was all it took. No heat. She took the bag back to her store and the bag is in Paris now.
Geez! More and more people having this problem. What is going on at H?
Hi everyone,
I'm just wondering if the bag smells, is it started with smelling like glues in the inside? I just got a togo K and i'm putting on the sun for a smell test now. But yesterday it was sitting on the sofa, in its dust bag and the sun for a little bit before i put it away. And i definitely smelled something, I even thought that my dog pooped or farted on the sofa (poor baby, he never did anything like that =.=), but of course i didn't find anything.
So now I'm thinking that it was from the bag after reading this thread, although I'm praying that it's not =.=. When i took it out, I did smell the inside and it smells like glue instead of strong leather smell like my Chanel bags. Is it normal?
That's funny that you mentioned dog farts, because my dog's farts smell skunky too - just like my bag did. I describe the smell as skunky or like burned rubber. I hope that you don't have one of these stinky bags too.
