With all of the neg. customer service posts we've been having lately, I thought I should post the positive experience I had today at the car dealership!
I had to put my car in the shop on Monday because of a leak in my trunk (I've got a Golf, so it's a hatchback) that allowed water to go into my spare tire well. I didn't want it to eventually rust, so I had them fix it. Also, my anti-theft device came on occasionally, not allowing me to start my car without a few tries, so I had them check that out too.
Apparently the leak was coming through my back tail light, so they had to replace the unit and order some sort of seal. Also, they had to reprogram my anti-theft thingy, so that it would recognize my 2 key codes.
I was supposed to pick it up yesterday evening, but DH was gone for work and nobody else was here to drive me to the dealership. The dealership offered to pick me up, but I declined because I didn't have a carseat for Julia with me (mine was in my car, and the others were in DH's and mom's cars).
So anyway, I went this morning to pick it up and when I got to my car, it had been freshly washed, vacuumed, all of the leather on the interior was conditioned, the shiny stuff in the car was polished, it was like brand new!
When getting ready to go, the mechanic gave me a bag, containing a VW car magazine, a booklet for international travels, detailing how much gas costs in certain countries, their emergency numbers, locations of VW dealers in case of accident or break down, etc. There was also a bag of candy (Lindt chocolates and some celebrations!! ) along with a thank you note and coupons for 5 free car washes & vacuumings at the dealership. I couldn't have been more happy!
And I just noticed this when I got home: my tank had been filled! I took it in with 1/2 tank diesel and when I got home it was full.
I've always had good experience with this dealer, but never THIS good I'm gonna bake them some cookies and stuff and write them a thank you letter and take it over tomorrow Just goes to show that some places do know what CS means
I had to put my car in the shop on Monday because of a leak in my trunk (I've got a Golf, so it's a hatchback) that allowed water to go into my spare tire well. I didn't want it to eventually rust, so I had them fix it. Also, my anti-theft device came on occasionally, not allowing me to start my car without a few tries, so I had them check that out too.
Apparently the leak was coming through my back tail light, so they had to replace the unit and order some sort of seal. Also, they had to reprogram my anti-theft thingy, so that it would recognize my 2 key codes.
I was supposed to pick it up yesterday evening, but DH was gone for work and nobody else was here to drive me to the dealership. The dealership offered to pick me up, but I declined because I didn't have a carseat for Julia with me (mine was in my car, and the others were in DH's and mom's cars).
So anyway, I went this morning to pick it up and when I got to my car, it had been freshly washed, vacuumed, all of the leather on the interior was conditioned, the shiny stuff in the car was polished, it was like brand new!
When getting ready to go, the mechanic gave me a bag, containing a VW car magazine, a booklet for international travels, detailing how much gas costs in certain countries, their emergency numbers, locations of VW dealers in case of accident or break down, etc. There was also a bag of candy (Lindt chocolates and some celebrations!! ) along with a thank you note and coupons for 5 free car washes & vacuumings at the dealership. I couldn't have been more happy!
And I just noticed this when I got home: my tank had been filled! I took it in with 1/2 tank diesel and when I got home it was full.
I've always had good experience with this dealer, but never THIS good I'm gonna bake them some cookies and stuff and write them a thank you letter and take it over tomorrow Just goes to show that some places do know what CS means