Nordstrom Return Policy Thread!!

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

https://forum.purseblog.com/threads...and-hautelook-com.984891/page-7#post-32480891

I believe this is the thread ... not sure about the OP but a few on here have complained they have been banned.

I have mixed emotions about cracking down on some of these policies. I don't want to buy anybody's used shoes, but on the other hand, I need to buy shoes in 2 sizes in order to see what fits. Nordstrom (and every dept store, once)- used to stock every shoe, in every color, every size. Now most things aren't even stocked at the stores. Its a crap shoot to find a pair of shoes that fits.

Yes, but you would need to order 100 pairs of shoes and return 95% to hit that...
 
I need advice about Nordstrom return policy: I got a dress as gift about 3 months ago, never wore it, it still has tags on, but I don't have any gift receipt. I realkly liked thress, wanted to wear it today but notice it has a defect in the seam - it kind of falls apart in a seam and has tiny holes along the seam. So, my question is: would Nordstrom accept the return? Will they refund my credit card? I wouldn't want the gift giver to know, and I know it was paid with their credit card. Thank you!
 
I need advice about Nordstrom return policy: I got a dress as gift about 3 months ago, never wore it, it still has tags on, but I don't have any gift receipt. I realkly liked thress, wanted to wear it today but notice it has a defect in the seam - it kind of falls apart in a seam and has tiny holes along the seam. So, my question is: would Nordstrom accept the return? Will they refund my credit card? I wouldn't want the gift giver to know, and I know it was paid with their credit card. Thank you!

They are pretty picky now, I think you have to have some type of proof of purchase. Every item bought in store they put a little sticker on the tag that they can scan and it has the receipt info, I don't think they do this for items bought online though. You can get a store credit rather than have the credit back to your friend's card so that way she would not know. They do have to be able to look up the purchase though. If they still have that same item they might do an even exchange too, or if you are a cardholder you could probably use your alterations benefits to have them repair the seam.
 
Omg so today I ran into nordies to return some dresses I bought online. I’m trying to get my holiday dresses for my trip to Vegas. And the woman in front of me wanted to return 2 pairs of used shoes and a dish. One pair of shoes she wore once and didn’t like how they wore, they’re suede of course it’s going to show wear. The other was a pair of rubber boots she bought her daughter last December and the print on them have a scuff mark. Her daughter was with her great lesson to teach your teens. She knew date of when she bought them. The dish was “just a stupid purchase” my guess is that she got her use out of it and wanted her money back. I felt bad about returning so much online items that my store never has so I can’t try them on in store. And this lady is returning multiple pairs of used shoes, didn’t feel so bad after that lol.
 
  • Like
Reactions: Mrsassi
Omg so today I ran into nordies to return some dresses I bought online. I’m trying to get my holiday dresses for my trip to Vegas. And the woman in front of me wanted to return 2 pairs of used shoes and a dish. One pair of shoes she wore once and didn’t like how they wore, they’re suede of course it’s going to show wear. The other was a pair of rubber boots she bought her daughter last December and the print on them have a scuff mark. Her daughter was with her great lesson to teach your teens. She knew date of when she bought them. The dish was “just a stupid purchase” my guess is that she got her use out of it and wanted her money back. I felt bad about returning so much online items that my store never has so I can’t try them on in store. And this lady is returning multiple pairs of used shoes, didn’t feel so bad after that lol.
Yes, people will teach their kids their values for better or worse. I knew a woman years ago - mother of a friend. She was most likely mentally ill (undiagnosed) and had a Very Hard childhood. She used to take her grandson with her to shoplift.
 
Yes, people will teach their kids their values for better or worse. I knew a woman years ago - mother of a friend. She was most likely mentally ill (undiagnosed) and had a Very Hard childhood. She used to take her grandson with her to shoplift.
Sadly I've seen that as well. I work in retail and we've caught lots of people shoplifting with their kids. They use them as decoys you wouldn't suspect a parent to do it. One guy was literally just out on patrol less than two weeks. And other bad habits I've seen is kids asking their parents to buy them shoes. Don't worry they'll put duct tape on the bottom so they can return them when they're done wearing them. Then the parent legit tried to play dumb because I heard them and say why would you do that. And I said probably because you taught them lol.
 
  • Like
Reactions: bagreedy
Sadly I've seen that as well. I work in retail and we've caught lots of people shoplifting with their kids. They use them as decoys you wouldn't suspect a parent to do it. One guy was literally just out on patrol less than two weeks. And other bad habits I've seen is kids asking their parents to buy them shoes. Don't worry they'll put duct tape on the bottom so they can return them when they're done wearing them. Then the parent legit tried to play dumb because I heard them and say why would you do that. And I said probably because you taught them lol.
people....
another pet peeve of mine is the parents who allow/encourage their kids to run up and grab the food samples at Costco. First of all their parent needs to be present and secondly they're encouraging them to be pushy
 
  • Like
Reactions: coniglietta
The other was a pair of rubber boots she bought her daughter last December and the print on them have a scuff mark.
Did they give her a refund for the 10-month return?

I had a return refused because it was 56 days after purchase and my receipt showed a 45-day policy. So for 11 days over, they wouldn't take it back.
 
Did they give her a refund for the 10-month return?

I had a return refused because it was 56 days after purchase and my receipt showed a 45-day policy. So for 11 days over, they wouldn't take it back.
Full refund. Did you get the boots at the rack? The rack does have a 45 day return policy. I don't recall when they started it but I feel that it's pretty recent maybe earlier this year. Supposedly to discourage resellers from buying a bunch of junk then returning it when it doesn't sell.
 
Full refund. Did you get the boots at the rack? The rack does have a 45 day return policy. I don't recall when they started it but I feel that it's pretty recent maybe earlier this year. Supposedly to discourage resellers from buying a bunch of junk then returning it when it doesn't sell.
Yes, it was from the rack. When they wouldn't take them back, I listed on ebay and sold for 4-times what I'd paid! Worked out well!
 
I was just at the cosmetic's counter and this woman make's a return. The customer wanted cash back but purchased the item on a credit card. The SA explained to the customer the refund goes back to the original form of payment. Nordstrom have been changed this policy on returns at least a couple of years now.
 
I don't know if that's a recent change but imo refunds should always be given in the method paid. When people ask for cash for a credit it's shady. They're either trying to hide money or "steal" rewards if their CC has a reward plan.

Usually the person returning items and asking for cash instead of how they actually paid is trying to hide money from their spouse. For example some women go grocery shopping a lot and only buy 1 or 2 items and do cash back in large dollar amounts. Then they take the cash and buy what they really want without their spouse knowing. It just looks like they bought a bunch of groceries a few times a week.
 
  • Like
Reactions: etoupebirkin
Full refund. Did you get the boots at the rack? The rack does have a 45 day return policy. I don't recall when they started it but I feel that it's pretty recent maybe earlier this year. Supposedly to discourage resellers from buying a bunch of junk then returning it when it doesn't sell.
Yeah- my local Rack in SF had a *HUGE* reseller problem that may have initiated the more stringent Rack return policy (initially it was more restrictive - 30 days).
We had this one asian guy who would go to rack- I saw him a few times - and he would buy every Michele watch. Every single one, all the straps avalable etc. This was before rack had many "white tag" special purpose Michele watches. They were all Nordstrom store transfers, then.
Then he would wait a while and literally return every watch he had that didn't sell.
I'm glad Rack is cracking down on these resellers but the downside is, I hardly ever get any really great finds there anymore either.
 
  • Like
Reactions: bagreedy
Yeah- my local Rack in SF had a *HUGE* reseller problem that may have initiated the more stringent Rack return policy (initially it was more restrictive - 30 days).
We had this one asian guy who would go to rack- I saw him a few times - and he would buy every Michele watch. Every single one, all the straps avalable etc. This was before rack had many "white tag" special purpose Michele watches. They were all Nordstrom store transfers, then.
Then he would wait a while and literally return every watch he had that didn't sell.
I'm glad Rack is cracking down on these resellers but the downside is, I hardly ever get any really great finds there anymore either.
I think that the real reason why it's hard to have good finds is that the have really increased the amount of locations. They don't have enough merchandise to distribute among the number of stores they have. So instead of good finds you get a lot more made for outlet items. I think they should prevent resellers by implementing limits. For example the guy you had buying all of the Michelle watches, limit of two. Because realistically no one needs that many watches.
 
Well, well. Read this whole thread and vacillated between :popcorn: and :crybaby: .

Just think how many things are allowed but not ‘okay’. There’s no law against Karla cheating on her boyfriend (at least not in the First World). It’s not illegal for Bill to drink himself to death in front of his grandchildren. The law in many places exempts food animals from cruelty laws.
So if the owner doesn’t care, is it a problem if the employees play football with a chicken on their break? Hint: even if it’s not illegal and the owner tells you it’s okay, IT’S NOT OKAY. It doesn’t matter what the policy is. It’s wrong.

Yes, returning a coat two years later IS not as godawful as kicking an animal for fun. Clearly. But we invite silly comparisons by making a silly assertion that the reason something we want to do at a business isn’t wrong is because there isn’t currently a rule against it. If the only reason it’d be wrong is if the business owner objects...poor chicken.

Some made sure we saw how different THEY are from the OTHERS, the REAL rubes, because keeping whatever in the box for three years isn’t anything like returning ripped party dresses and pants a kid pooped in.
But the argument is ‘hey, if the store decided they’d take it back, I’m not unethical for partaking of something (a return) they agreed to do’. Well then neither are those other people. The store took back shoes Jessica wore, threw up on and broke a heel off of at the eighth club she hit, so Jessica’s also not making an ethically impoverished decision either in presenting crusty, broken shoes for a refund/replacement two years later, by the logic previously offered as justification. They took them.

So if some part of me does think Jessica did something unethical, then I know the standard has to be something other than or in addition to ‘well, they took it back so how unethical can it be’.

Ethics and morals are for minor situations too, not just deciding whether to beat your kid or murder your wife or not.
And I’m not saying returning is never okay. Even if you tried it on. If you try something on in store, it doesn’t oblige you to buy it because it’s now used, right..?
There’s legitimate reasons, timeframes and situations to return in the right!

I agree employees better not be belittling/degrading anyone. But expecting no eyerolling from us free agents is...well...:rolleyes:
If I’m dragging in my goods five years later and can’t understand why no :tup: from my fellow consumers, I have an eye roll coming. Whatever gets you through the night, though, as the songwriter once said.

This thread was a fascinating read, very interesting. Tip o’the hat to ye. And off I go.:panic:
 
  • Like
Reactions: ang3lina33
Top