The judgement and pearl clutching is ridiculous. If people don't like the return policy, especially store employees, work from the inside to influence (fair) change in said policy. But the bold letters in these responses reek of looking down on a person with disgust, and that just ain't cool. Make your point without all that. It drives people away. I'm appalled for the person with the
Prada bag and the shoes for all of the nasty tones in the replies! How anyone could expect to enlighten either poster on the (perceived) ills of their actions and expectations is beyond me. If I were either of them all of the rude replies would have fallen on deaf ears. I mean really,
Nordstrom has a policy. It's theirs. It's public. They honor it. If it's not favored then work to change it. Until it changes, it should be honored. As far as losses, stores have contingencies to mitigate loss yearly. And let's not pretend that
Nordstrom doesn't refurbish plenty of merchandise and re-sell it...often. Also, I could give a rats behind about stuff being worn or receipts not matching, being treated like crap is absolutely awful and should be intolerable by any customer. I would not have stood for it with the person processing the return of the shoes. Point. Blank. Period. Go to the break room and trash talk about me with your co-worker, I could couldn't care any less, but you will not scold/preach/ridicule/belittle me at all. I will rip you a nice-nasty new one! I have a pair of Christian Louboutin flats that I have NEVER put a toe in. Brand new. Still wrapped and boxed. Receipt inside the box. Proof of purchase sticker still affixed. From time to time I think about returning them. I bought them 3 years ago. (For the record I have about 5/6 pair of CL flats and these just haven't made it into my rotation.) If I take the plung and decide to return them, please believe my expectation is that I am received without fanfare. I expect to be treated in the same manner as when I made the purchase. Please don't reply and tell me that my story differs from the other members in that her shoes were worn, for I again direct you to the company's policy. And I further implore you to work to change said policy if you don't like it - not berate someone who used it.
Allow me to share one additional story that just came to mind. This past July, I purchased a pair of leather Ugg boots that are exclusive to Nordstrom. I shop at Nordstrom a lot. I do so on purpose. And I do so as a result of being heavily influenced by and in favor of their return policy. To my point, I have not made a purchase from Saks or NM in many, many years (my plan is to never give Saks another cent of my money, but I digress). You see, because I almost and practically exclusively shop at Nordstrom, especially for designer purchases, you can bet your bottom dollar that I feel as though I can/should/will take the store up on ITS LIBERAL return policy. The company almost exclusively and practically get my dollars. Any-who, back to the Ugg boot. My personal shopper hunted the last pair down for me and found them at another store. I had to buy them without prior knowledge about fit (even though I read reviews). Once the arrived I tried one boot on one boot. Looking back, I think because I "had" to have them I decided to keep them. Fast forward to October, I put them on one morning and didn't have an easy time getting them on. I drove directly to work uncomfortable the entire time. As soon as I got to my office and snatched the boots off and NEVER put them on again. Guess what I'm doing tomorrow (as long as their isn't a blizzard). I am returning the boots. Say what you will. Say what you want. The boots are not in brand new condition, but that are in excellent condition. They can be resold. Now in contrast, I have some knit Ugg boots that I purchased lord knows how long ago. They aren't even in condition to be donated to goodwill. I wouldn't dream of taking them back. I had some brown suede Ugg boots that I stupidly washed after reading reviews of other who claimed to washed theirs. They shrunk. Again, those I accepted as a loss (and did donate those to the goodwill...I hope someone bought them for their daughter, lol, the only issue was they were too small). My point in sharing those two anecdotes is to demonstrate my OWN philosophy on shopping at Nordstrom and enacting their return policy. I'm not looking for approval or agreement with MY philosophy. I believe, however people differ, the company and its representatives, should follow the guidelines that are in place free from judgment until the policy changes. If the representatives can't bear fulfilling the policy with a smile and hello (outwardly) they should probably seek a new employer or work in another capacity behind the scenes.
Let me be clear, feel how you feel. We're all entitled. But my goodness, if people can't come to these subforums and share experiences or seek guidance without the judgment, then where can they go...AND LEARN. What many may not realize is often times the judgement and tone and nasty/vile language turns people off to the point where a teachable moment is missed. Perhaps, your perspective (not necessarily right because it's the store policy...I'm going to beat that like it's a dead horse) could have cause both members to reflect and possibly change their perspectives and practices. I know if it were me, I would have replied, and it wouldn't have been "right", with, 'I couldn't care less so kick rocks'!
In summary, share your ideas and perspectives without looking down on members with utter outrage and sheer disgust because you choose to not utilize Nordstrom's return policy they way that it is written and set forth for all customers who make purchases.
