Nordstrom banned from shopping from their online and store

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

mzmba

mzmba

ShopAHolic
O.G.
Dec 12, 2007
184
0
#1
I have had a string of bad luck with my Nordstrom purchases. Two were tracked and said delivered yesterday but there was nothing from them on the porch. And I had other pkgs delivered by UPS from Amazon and Urban Decay that were on the porch yesterday.

They were able to re ship one order but my BF TB Carolines and slip on sneakers were sold out.. Of course! So I asked for a credit. She put me on hold for a very long time and came back saying she was working on the credit but there is "a lot of stuff on my file". I didn't ask her what that meant but her tone changed from awww you're missing your things... To hmmmm.

I think UPS misdelivers a lot of stuff this time of year. Just on Saturday they brought a package that should've been delivered across the street. I took it over the next day. I have no motive to fabricate lost packages and have been a cardholder for almost a decade.

Should I be worried they're going to put me on a "list"?
 
#2
Were the Nordstrom packages sent UPS?

That's what your post implied, just wanted to clarify. If they used UPS Surepost, then USPS might have delivered it. Some of my Nordstrom packages come via OnTrac (can't remember if it's Nordstrom Rack/Hautelook only or Nordstrom too).

I do a lot of returns to Nordstrom and NR. The SAs have always said that was no problem. I tend to do them quickly after receipt. Haven't dealt with a lost package yet.

I have a UPS store receive my packages. They do a good job of tracking packages through the store and they have me sign for them when I pick them up. They sign for every package, send me an email, put a slip in my UPS Store mailbox, and then when I pick it up, I sign for it. UPS never seems to have a problem finding my address when it's at a UPS store.
 
#3
mzmba said:
I have had a string of bad luck with my Nordstrom purchases. Two were tracked and said delivered yesterday but there was nothing from them on the porch. And I had other pkgs delivered by UPS from Amazon and Urban Decay that were on the porch yesterday.

They were able to re ship one order but my BF TB Carolines and slip on sneakers were sold out.. Of course! So I asked for a credit. She put me on hold for a very long time and came back saying she was working on the credit but there is "a lot of stuff on my file". I didn't ask her what that meant but her tone changed from awww you're missing your things... To hmmmm.

I think UPS misdelivers a lot of stuff this time of year. Just on Saturday they brought a package that should've been delivered across the street. I took it over the next day. I have no motive to fabricate lost packages and have been a cardholder for almost a decade.

Should I be worried they're going to put me on a "list"?
Click to expand...

I would call and ask for a clarification so that you're not surprised out of the blue. That way you can get a statement on file, or send a letter if you need before it becomes a problem.
 
#4
gail13 said:
I would call and ask for a clarification so that you're not surprised out of the blue. That way you can get a statement on file, or send a letter if you need before it becomes a problem.
Click to expand...

I agree - best to be pro-active in these instances and sometimes (when I've heard about people getting banned) it's pretty much an email/call notifying them that they're banned. Best to take some action beforehand & get a clearer picture.
 
#11
In one sentence you state you never return anything "Worn?" Then in the next sentence you state "You don't know how it'll look on you?" To me, that's a worn item & not removing the tags to try it on or whatever doesn't change that.

I'm sorry this happened to you - But you really must have returned an extraordinarily amount of returns for you to get banned from their Stores. Usually it Can be a life time ban, but you can contact them & ask how long are they going to ban you. They might just tell you xx amount of years. No one that lives at your address or with your name will be able to purchase anything as it will be flagged when trying to purchase anything.

I don't know how returns work in the US - But if they are paying for return shipping then it's no wonder you got banned.

This reminds me of the Thread of that woman who was banned from LV! Lol! And another woman who went to prison!
 
#12
Ugh! Too early in the morning for me! Sorry OP! :heart:

I just re read your original post & I actually thought you were talking about yourself not "I read it online!"

My sincere apologies! :flowers: My bad! :wacko: :facepalm:

I tried to Edit my reply above but I timed out! Most of it still applies just take out the "You" (as in yourself) & replace it with him/her. :heart::heart:
 
  • Like
Reactions: Sferics and Liberté
#13
I received this exact letter a few days ago. I wrote a letter and they called me back today. Apparently, I have a 94% return rate, lol woops. It sucks though because I buy all my expensive items/gifts at Nordstrom. The returns are all online purchases from shoes/denim that didn't fit or I hated. The guy who called me back told me their decision is indefinite but I can try calling them at a much later time and see if they can reverse it.
 
  • Like
Reactions: lovieluvslux and whateve
You must log in or register to reply here.
Top